IT Service Delivery Specialist with 10+ years of experience optimizing business operations through innovative technology solutions. Proven expertise in managing IT projects, implementing scalable systems, and ensuring efficient IT service delivery. Adept at aligning IT initiatives with business goals, enhancing efficiency, and driving strategic technology improvements.
Contact Akpoveta regarding:
work
Full-time jobs
Starting at
USD800/month
Flexible work
Starting at
USD10/hour
Timeline
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Résumé
Jobs
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IT Project Manager
Tim89.net
Aug 2024 - Current(2 years 1 month)
Managed IT support activities and implementation of SaaS solutions to optimize operations. Led cross-functional teams, ensuring seamless IT strategy execution and progress tracking. Delivered IT projects within scope, timeline, and budget, enhancing technological innovation.
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IT Support Specialist
Zeenella Medical Centre
Apr 2024 - Jul 2024(4 months)
Provided technical support, maintaining 99% system uptime for critical hospital operations. Resolved 95% of technical issues on the first attempt, minimizing downtime. Enhanced system performance by 20% through proactive maintenance and upgrades.
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Scrum Master
AmorServ LLC
Apr 2023 - Mar 2024(1 year)
Facilitated Agile ceremonies, improving sprint efficiency by 20% and optimizing workflows Led collaboration between Sales, Bids, and Marketing teams, ensuring business-aligned execution. Trained teams on Agile methodologies, fostering continuous improvement.
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System Administrator
AmorServ LLC
Jan 2023 - Mar 2024(1 year 3 months)
Maintained 100% security compliance through rigorous policy enforcement. Increased system performance by 25%, optimizing resources and enhancing efficiency. Administered Microsoft 365, ensuring security, backups, and user training.
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Desktop Support Officer
Hiz ventures
Jul 2013 - Jan 2023(9 years 7 months)
Resolved 300+ technical issues with a 95% satisfaction rate. Reduced follow-up time by 25% through proactive communication. Organized knowledge-sharing sessions, increasing first-contact resolution by 15%.
Education
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Microsoft IT Support Specialist
Microsoft on Coursera
Aug 2024 - Sep 2024(2 months)
Healthcare IT Support
The Johns Hopkins University
Jul 2024
Atlassian Agile Project Management Professional Certificate
Atlassian
Jun 2024
Career Essentials in Cybersecurity
LinkedIn
Jun 2024
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Career Essentials in System Administration
LinkedIn, Microsoft
Apr 2024
ServiceNow IT Leadership Professional Certificate
ServiceNow
Mar 2024 - Apr 2024(2 months)
Bachelor's Degree
University Of Benin
Apr 2005 - Nov 2011(6 years 8 months)
Projects (professional or personal)
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Digital Infrastructure Upgrade
May 2024 - May 2025(1 year 1 month)
Infrastructure Upgrade Migrated email to Microsoft 365, improving collaboration. Domain Migration Secured domain transition, enhancing management and security. Deployed Outlook, Teams, and SharePoint for enterprise-wide efficiency.