## PROFESSIONAL SUMMARY
Dedicated and results-driven Customer Service Representative, Medical Administrative Virtual Assistant, Appointment Setter, and Technical Support Specialist with over 8 years of experience providing customer support in telecommunications, healthcare administration, technology, remote customer service, and debt collection environments. Experienced in handling inbound and outbound communication through phone, email, live chat, and CRM platforms while delivering excellent customer experiences and maintaining high customer satisfaction.
Skilled in email and chat support within fast-paced tech and healthcare environments, assisting customers and patients with technical troubleshooting, appointment scheduling, account-related concerns, insurance verification support, service inquiries, and issue resolution. Proficient in Go High Level (GHL) CRM, customer relationship management, lead generation, calendar management, patient communication, and administrative support.
Recognized for strong communication skills, professionalism, problem-solving abilities, and the ability to manage multiple responsibilities efficiently in remote work environments. Adept at building positive customer relationships, resolving conflicts professionally, maintaining accurate documentation, and consistently meeting performance and service targets.
