Agustín Osorio  new_releases

Agustín Osorio Bautista Cuernavaca, Mor. 62130 agustinosorio@torre.ai +52 777 460 0822 Personal Information Disability: No Date of birth: 07-25-1984 Industries: Customer service, Retail, Sales Work Experience Call Center Agent Teleperformance Mexico - Cuernavaca, Mor. June 2022 - May 2023 • Answer phone calls, help customers to solve issues through customer service in English and Spanish Operations coordinator CARSSA CALIDAD EN RECURSOS Y SERVICIOS SA DE CV - Cuernavaca, Mor. October 2016 - April 2020 • Distribution of products to different delivery points following the client's instructions. • Use of mobile phone applications to manage order delivery. • Planning and calculation of the fastest routes to expedite deliveries. • Manage and coordinate deliveries and collection routes at different points in order to comply with the customer's requirements. • Make monthly reports. • Planning shifts, schedules and overtime for staff. • Evaluation of the performance of the personnel in charge and proposal of disciplinary actions. • Monitoring and supervision of the execution of the projects in charge. • Effective coordination of teams of more than 10 people. • Implementation of the company's strategy in different departments. • Registration and update of information and status of production orders. • Optimization of logistics processes to facilitate the entry and exit of goods. Follow-up of urgent orders made by clients. Operations coordinator SERVICIO CONTINENTAL DE MENSAJERIA SA DE CV - Cuernavaca, Mor. January 2011 - May 2016 • Distribution of products to different delivery points following the client's instructions. • Use of mobile phone applications to manage order delivery. • Planning and calculation of the fastest routes to expedite deliveries. • Manage and coordinate deliveries and collection routes at different points in order to comply with the customer's requirements. • Make monthly reports. • Planning shifts, schedules and overtime for staff. • Evaluation of the performance of the personnel in charge and proposal of disciplinary actions. • Monitoring and supervision of the execution of the projects in charge. • Effective coordination of teams of more than 50 people. • Implementation of the company's strategy in different departments. • Registration and update of information and status of production orders. • Optimization of logistics processes to facilitate the entry and exit of goods. Follow-up of urgent orders made by clients. Cashier Superama - Cuernavaca, Mor. March 2009 - August 2010 • Customer service, take orders by telephone. • Register products, ensuring an agile service to reduce waiting time. • Attention to doubts and questions from customers to facilitate their purchase in the establishment. • Preparation of online purchase orders. • Telephone customer service to take orders and provide information. Sales associate Woolworth - Cuernavaca, Mor. May 2007 - December 2008 •Customer service in electronics department, cashier, inventories, commission sales, connection of electronic devices. • Management of telephone calls and emails with customer complaints and claims. • Advice customers on products and services. • Preparation of budgets and quotes for clients. Education High school July 2003 - August 2006 Preparatoria 1 - Cuernavaca, Mor. Skills, knowledge and languages • English – Intermediate -advanced • Office