Agustín Noriega

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Support Analyst

ReluTech

Jan 2024 - Apr 2025 (1 year 4 months)

• Actively monitoring e-mail, phone and portal for new ticket requests from customers and routing them to the appropriate vendors. • Managing calls from engineers in the field updating on special projects. • Handle requests for engineers for professional service engagements and sourcing these from a pool of qualified engineers. • Ensuring timely completion of activities and tracking actions taken. • Work on other assigned administrative activities related to researching and entering product pricing, updating databases, and other duties as assigned.

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Account Manager

NDA

Jul 2023 - Oct 2023 (4 months)

- Managed casino accounts with a focus on sales and negotiation, fostering strong relationships and developing effective strategies to enhance customer success. - Conducted thorough analysis and monitoring to drive account growth while ensuring seamless internal collaboration across teams. - Leveraged troubleshooting skills to provide direct technical support for a gaming platform operating under a SaaS model, addressing user issues such as bugs, connectivity problems, payment processing errors, and gameplay disruptions. - Collaborated closely with product and engineering teams to identify root causes of issues, replicate them, and follow up with users post-fix, ensuring a high level of client satisfaction. - Created internal documentat

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Technical Support Manager

NDA

Jun 2023 - Jul 2023 (2 months)

Como Gerente de Soporte Técnico, fui responsable de supervisar el equipo de soporte, asegurando la resolución efectiva de problemas técnicos y la satisfacción del cliente. Implementé procesos para mejorar la eficiencia del soporte y la comunicación con los clientes. Además, utilicé la gestión de redes sociales para captar nuevos clientes y ofrecer bonificaciones pertinentes a través de plataformas como WhatsApp, Instagram, Facebook y X, así como para proporcionar atención a través del chat del CRM y redes sociales, lo que mejoró la interacción con los leads y fortaleció nuestra estrategia de atención al cliente.

Customer Support Specialist

Prex

Jun 2022 - Apr 2023 (11 months)

Me encargo de atender tickets, chats o llamadas entrantes de clientes de la empresa, gestionando sus consultas, dudas y reclamos de sus cuentas. Esto incluye la gestión de préstamos, cargas, ofertas, premios, transferencias, reimpresiones y renovaciones de tarjeta, así como el seguimiento de logística, extravíos, deudas, reportar fraudes y la derivación de casos. Uso de idioma inglés cuando es requerido. Además, mi experiencia como Customer Support Specialist en Prex fue directamente relevante para entornos fintech y SaaS, ya que Prex es una plataforma financiera digital que ofrece servicios a través de aplicaciones móviles y web, operando claramente bajo un modelo de Software como Servicio (SaaS). En este rol, proporcioné soporte técnico a

Representante del servicio de atención al cliente

Konecta

Jan 2021 - May 2022 (1 year 5 months)

My role as a Customer Service Representative at Konecta was directly related to SaaS and fintech environments. I worked on the PedidosYa account, which is a digital platform operating under a SaaS model, offering services through web and mobile apps. In that role, I provided technical and user support for software tools like POS systems, tablets, and the PedidosYa app itself. Additionally, we used both Salesforce and HubSpot as part of our daily workflow—managing customer interactions, tracking support cases, and maintaining communication records. This gave me direct, hands-on experience with CRM platforms and taught me how to follow structured support and onboarding processes in a high-volume environment. The experience also involved wor

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Customer Support Specialist

NDA CASINO

Feb 2018 - Nov 2020 (2 years 10 months)

As a Customer Support Specialist at the "SuperCat" and "Slottica" casino, I provided timely and professional assistance to customers, ensuring their experience was positive and secure. I handled inquiries related to account management, deposits, withdrawals, promotions, and technical issues on the gaming platform. I adhered strictly to legal and privacy policies to protect customer data. I also coordinated with internal teams to resolve complex issues efficiently, always maintaining high standards of confidentiality and customer satisfaction.

Agustín Noriega

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Agustín's behavioral traits
Agustín's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.