Agatha Atom

Agatha Atom

About

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Operations Manager and Business Lead
São Paulo, Brazil

Contact Agatha regarding: 
work
Full-time jobs
Starting at USD25/hour

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • T
    Executive Assistant to CEO
    Together UK
    Sep 2023 - Mar 2024 (7 months)
    As an Executive Assistant to the CEO, I effectively managed the CEO's calendar, email, and travel arrangements across multiple time zones, ensuring seamless operations and optimal time management. I drafted presentations, investor updates, and internal reports, utilizing my strong project management skills to deliver high-quality materials. My research on new market opportunities was compiled into comprehensive findings for leadership review, supporting strategic decision-making. Additionally, I handled social media content planning for the CEO's LinkedIn, successfully growing the following by 20% in just three months. I created documentation for new processes and played a key role in onboarding remote team members, enhancing overall team e
  • R
    Operations Manager
    Remote Consulting & Contract Roles
    Apr 2020 - Current (6 years 1 month)
    As an Operations Manager, I oversee the day-to-day operations for e-commerce businesses selling across multiple channels, ensuring seamless execution from inventory management to customer service oversight. I manage operations for 15+ sales channels, including Amazon, eBay, Shopify, and Whatnot live commerce, while coordinating fulfillment operations for major accounts such as US Foods Orders and Edible Arrangements. My role encompasses the product onboarding process, where I find products, create listings, set pricing, and obtain SKU numbers, as well as managing wholesale and D2C inventory across multiple warehouses and 3PL partners. I also coordinate deliveries, pallet logistics, and seasonal packaging requirements, while tracking slow-mo
  • B
    Customer Support Manager
    Baybee E-commerce
    Jan 2020 - Dec 2022 (3 years)
    • Managed customer support across email, chat, and phone (averaging 150-200 tickets per week), ensuring a seamless experience for all clients. • Maintained a customer satisfaction score of 95% by adhering to a 24-hour response time goal, demonstrating a commitment to exceptional service. • Reduced average resolution time by 30% through the implementation of a ticket triage process, enhancing operational efficiency. • Collaborated with product and logistics teams to decrease refund requests by 20%, showcasing strong cross-functional teamwork. • Trained and managed a team of 4 support representatives during peak seasons, fostering a culture of excellence and responsiveness. • Additionally, leveraged my experience in B2B sales to oversee
  • P
    Executive Assistant
    Pelsis Europe
    Dec 2015 - Jan 2020 (4 years 2 months)
    As an Executive Assistant, I coordinated expectations , meetings, and schedules for five executives across three countries, ensuring seamless logistics and efficient time management. I processed expense reports, vendor invoices, and payment tracking for €150K quarterly, maintaining financial operations with precision and integrity. My meticulous attention to detail allowed me to maintain financial records with accuracy, achieving zero discrepancies during regular audits, which underscored my strong process management skills. Additionally, I assisted in recruiting candidates for specialized positions, successfully filling over 10 roles in four years, demonstrating effective people management and human resources capabilities. I managed vendor
  • M
    Customer Service Representative
    MTN Group
    Sep 2014 - Nov 2015 (1 year 3 months)
    • Answered 100+ customer inquiries daily via phone, chat, and email• Resolved billing issues with 97% accuracy on first contact• Processed complex billing adjustments and escalations• Contributed to 15% reduction in customer churn through proactive account management
Education verified_user 0% verified
  • B
    B.Sc Public Administration
    Aug 2017 - Jul 2023 (6 years)