Abel Espinosa
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Abel Espinosa

Abel Espinosa  new_releases

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User support specialist
Canada

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Résumé

Jobs verified_user 0% verified
  • R
    User support specialist
    Refinery of Cienfuegos S.A.
    Apr 2012 - May 2022 (10 years 2 months)
    - Attended more than 600 people and organized work and logs with the aid of ticketing systems. - Achieved bigger goals by collaborating with other teams and using tools like Remote Desktop improved multitasking by up to 150%. - Upgraded inventory systems improving detailed data collection of more than 90% of informatics equipment. - Mentored a 3-member team and coordinated with 4 other teams to reduce incidents to 0 every month. - Optimized the availability of the service as close to 100% as possible. - Upgraded systems from Windows XP to Seven and from Seven to 10, staying 100% secure.
  • M
    Computer network technician
    Municipal Housing Institute
    Oct 2011 - Apr 2012 (7 months)
    - Arranged a 15 lightweight client’s network running Windows XP and office software. - Installed and controlled a Microsoft domain with essential services like shared printers that increased overall performance by 10%. - Advised a group of 10 users how to reduce service times by at least 50% by embracing technology. - Provided to 40% of personnel with small talks about emails, network connections, Microsoft Office and custom services. - Improved the everyday work with quality technology and endurance.
  • Universidad de las Ciencias Informáticas
    Operations research professor
    Universidad de las Ciencias Informáticas
    Sep 2009 - Feb 2010 (6 months)
    - Taught the topic of Operations Research to a group of third-year students during the first semester of the 2009-2010 school year. - Teach a college subject to undergraduate students. - Prepare and give lectures to students and hold discussion groups. - Prepare, administer, and grade exams and reports. - Advise students on academic and course subjects and career decisions.
  • Universidad de las Ciencias Informáticas
    Infrastructure architect
    Universidad de las Ciencias Informáticas
    Sep 2009 - Jul 2011 (1 year 11 months)
    - Designed an environment for a team of more than 50 developers to work on a large project that involved data in the order of millions of records. - Mastered distribution of the hardware resources among the virtual machines having 2 domain controllers for redundancy and 4 database servers to keep the project up and running. - Worked with tools like VMware ESX, Oracle databases, Linux servers and Microsoft domains.
Education verified_user 0% verified
  • Conestoga College
    Business - insurance (P&C)
    Conestoga College
    Sep 2022 - Current (2 years 5 months)
  • Universidad de las Ciencias Informáticas
    Computer science engineer, computer and information sciences
    Universidad de las Ciencias Informáticas
    Sep 2004 - Jul 2009 (4 years 11 months)
  • I
    High school diploma, general studies
    IPVCE Carlos Roloff Mialofsky
    Jan 2000 - Dec 2003 (4 years)
Projects verified_user 0% verified
  • U
    Universal media server
    Universal Media Server (UMS)
    Oct 2018 - Dec 2019 (1 year 3 months)
  • Universidad de las Ciencias Informáticas (UCI)
    Correos venezuela
    Universidad de las Ciencias Informáticas (UCI)
    Sep 2007 - Jun 2008 (10 months)