Adrienne Reese

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Agency Operations Technician

State Farm (via Agency Support Team)

Apr 2023 - Apr 2025 (2 years 1 month)

• Support 50+ agents weekly with marketing materials, compliance reviews, and technical troubleshooting. • Serve as a primary point of contact for agent inquiries related to social media and digital marketing. • Identify recurring technical issues and escalate complex problems to team leads and tech support. • Recognized for fast response times and clear communication with business partners.

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Relocation Consultant

Altair Global (High Profile Staffing)

Feb 2022 - Apr 2023 (1 year 3 months)

• Managed end-to-end relocation process for corporate clients, including logistics coordination. • Provided high-touch service to clients navigating job-based relocations. • Collaborated with vendors to resolve customer service issues related to moving and temporary housing. • Delivered multi-channel customer support for Capital One products. • Guided users through account setup, troubleshooting, and financial literacy resources. • Trained new hires informally on call scripts and system navigation during peer shadowing sessions.

Customer Experience Specialist

Capital One

Feb 2021 - Jan 2022 (1 year)

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Benefits Service Specialist (Temp)

Milliman (via PrideStaff)

Aug 2020 - Mar 2021 (8 months)

• Provided benefits and retirement plan support to participants and internal teams. • Researched and resolved account discrepancies; followed up on escalations to ensure outcomes. • Handled sensitive data and ensured accuracy in all transactions and system updates.

Customer Service Specialist

Baylor Scott & White Health

Sep 2019 - Jul 2020 (11 months)

• Managed patient billing inquiries and resolved account issues via phone and email. • Maintained accurate records and collaborated with insurance and billing departments.

Relationship Banker

Country Club Bank

Aug 2017 - Aug 2019 (2 years 1 month)

• Opened new accounts, processed transactions, and advised customers on financial products. • Consistently met service and sales goals while maintaining regulatory compliance.

Universal Banker

US Bank

May 2016 - Aug 2017 (1 year 4 months)

• Exceeded monthly performance targets through personalized customer interactions. • Built loyal customer relationships through dependable service and follow-up.

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