Adrian Falbo Service & Project Delivery Manager

Service & Project Delivery Manager

Netrix Global

May 2022 - Current (4 years 2 months)

Main responsibilities •Managing projects and service delivery for +USD $2M/yr •Leading teams of Cloud Engineers & Tech Leads. 20 FTE. Agile mindset •Client facing role. MBRs and reporting. •OKR & Goals definition. Performance assessment. People management. Hiring •Participation in Pre-sales Achievements •Identified opportunities for improving the delivery of value. Enhanced team structure. •Upselling services: established a task force to implement DevOps practices and deploy new serverless infrastructure to support client's sites. •Improved communication with customers stakeholders by establishing focused meetings, and developing a new MBR report •Led to ~10% reduction of the backlog by reviewing and identifying unneeded/low priority storie

Hybrid IT Solutions Engineer

DXC Technology

Aug 2021 - Apr 2022 (9 months)

- Allocated to long-term projects for Vale (Brazil); designing, planning, coordinating and leading technical implementation of Hybrid IT solutions (Traditional + Cloud) projects

IT Infrastructure Engineer

ExxonMobil

Jan 2018 - Aug 2021 (3 years 8 months)

- Re-engineered WiFi network for Calgary campus improving the services for more than 3k users - Lead / Coordinate Project execution - Deliver Infrastructure Products and services for Networks, Servers and Storage in all Americas including ExxonMobil campuses in Texas and Calgary +20k users - Backup Product Owner delivering reports, presentation, etc to Stakeholders and Product Manager - Backup Scrum Master - Mentoring new members - Provide QA, consultant services and escalation to the Managed Services Providers (Infosys/HCL)

Co-founder

AMG Estudio Creativo

Sep 2015 - Current (10 years 10 months)

- Transformed from a local area, individual in-person classes, to a nationawide, group online classes business - Small family business focused on training people and entrepreneurs in all the aspects related to Fashion design offering Courses, Seminars and Workshops. - Manage Social Media profiles and advertisement; and I also deliver training on the Business side to help entrepreneurs start their small businesses. This include topics like Business Planning, Market Segmentation, Target definition and branding - Manage Hubspot CRM (basic) - Website and hosting admin. From design to operations. Wordpress , woocommerce, hubspot, ssl, CDN, etc

Service Lead

ExxonMobil

Apr 2012 - Jan 2016 (3 years 10 months)

- Service Lead of a global team in charge of providing Consultant services, Process Improvement and Advocate customers (Geoscientists, Engineers, IT pros). - Lead Incident Management & Investigation. Participate in Major Incident Review discussions on behalf of UIT Customers (Cross-service) - Lead Service Quality Improvement meetings & Lead Change Management Board meetings Interface between internal customers and other IT areas (Infra, Apps, SAP, etc.) - Lead cross-functional initiatives to improve IT Service delivery for Upstream customers

PC Infrastructure Engineer

ExxonMobil

Jul 2008 - Apr 2012 (3 years 10 months)

- Track lead for 3G Implementation Project for South America: 3G Devices Certification - Track lead for PoC (Proof of Concept) of Windows 7 security tool; Bitlocker2Go drive encryption for removable devices. - PC Infrastructure Engineer for a global (L4 Support) team supporting PC infrastructure - Security Patch Management SME (Subject Matter Expert) Assess risk, severity, priority and determine implementation timeframe for Security Patches for Client PCs. Follow up alerts, update status in the Security Alert Management System, and report it. - Prepare information for the monthly Scorecard. Develop and test SMS security updates packages in Lab environment and create instructions for Server Operations and L3 support. Impact: Global in >100.0

Business Intelligence Technology Consultant

BPD Solutions

Sep 2007 - Jul 2008 (11 months)

- Plan, implement, manage and support Oracle Hyperion environments for BPD customers. - Turner Broadcasting System: Manage and support DEV (Buenos Aires) and PROD (Atlanta, GA) environments. Plan, define, schedule and implement migrations. Manage security, Define policies and procedures for backups and security. English documentation. - Create Rating trends reports for different channels (TNT, Cartoon Network, Boomerang, etc) - Pride International (Ensco): Implement Production Environment for Financial Planning solution in Buenos Aires. Migration from Houston to Buenos Aires. Define and write Backup Policies and procedures (in English).

Technical Support

Nación Leasing

Oct 2005 - Sep 2007 (2 years)

- Perform multi-profile tasks including, Data Bases, Ops systems and IT Security administration. Define IT policies and procedures to reach Audit requirements and national/mandatory Regulations. - Lead and coordinate external providers. Manage IT inventory (Hardware, Software, Licenses). Support end users

HelpDesk & Support Supervisor

Transportadora de Gas del Norte

Jan 2001 - Sep 2005 (4 years 9 months)

- Support SAP implementation Project. More than 700 clients installed - Organize and perform hardware migration for more than 300 Workstations and more than 100 laptops - Reduced # of tickets by optimizing Support procedures, incrementing preventive actions and service quality - Lead the assessment and implementation of automated desktop loading - Coordinate and assign tasks of the Support Team. Conduct annual Performance Assessment of the team members. In charge of mentoring and coaching both stable and temporary team members. - . Manage HelpDesk ticketing software. Create statistical monthly reports of tickets. Analyze trends and propose actions to reduce tickets. - Basic network and Active Directory administration.

Adrian Falbo

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