Adrian Falbo

Adrian Falbo

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Service & Project Delivery Manager
Buenos Aires, Argentina

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Résumé


Jobs verified_user 10% verified
  • Netrix Global
    Service & Project Delivery Manager public Remote experience
    Netrix Global
    May 2022 - Current (4 years 2 months)
    Main responsibilities •Managing projects and service delivery for +USD $2M/yr •Leading teams of Cloud Engineers & Tech Leads. 20 FTE. Agile mindset •Client facing role. MBRs and reporting. •OKR & Goals definition. Performance assessment. People management. Hiring •Participation in Pre-sales Achievements •Identified opportunities for improving the delivery of value. Enhanced team structure. •Upselling services: established a task force to implement DevOps practices and deploy new serverless infrastructure to support client's sites. •Improved communication with customers stakeholders by establishing focused meetings, and developing a new MBR report •Led to ~10% reduction of the backlog by reviewing and identifying unneeded/low priority storie
  • DXC Technology
    Hybrid IT Solutions Engineer public Remote experience
    DXC Technology
    Aug 2021 - Apr 2022 (9 months)
    - Allocated to long-term projects for Vale (Brazil); designing, planning, coordinating and leading technical implementation of Hybrid IT solutions (Traditional + Cloud) projects
  • ExxonMobil
    IT Infrastructure Engineer verified_user Verified experience
    ExxonMobil
    Jan 2018 - Aug 2021 (3 years 8 months)
    - Re-engineered WiFi network for Calgary campus improving the services for more than 3k users - Lead / Coordinate Project execution - Deliver Infrastructure Products and services for Networks, Servers and Storage in all Americas including ExxonMobil campuses in Texas and Calgary +20k users - Backup Product Owner delivering reports, presentation, etc to Stakeholders and Product Manager - Backup Scrum Master - Mentoring new members - Provide QA, consultant services and escalation to the Managed Services Providers (Infosys/HCL)
  • AMG Estudio Creativo
    Co-founder
    AMG Estudio Creativo
    Sep 2015 - Current (10 years 10 months)
    - Transformed from a local area, individual in-person classes, to a nationawide, group online classes business - Small family business focused on training people and entrepreneurs in all the aspects related to Fashion design offering Courses, Seminars and Workshops. - Manage Social Media profiles and advertisement; and I also deliver training on the Business side to help entrepreneurs start their small businesses. This include topics like Business Planning, Market Segmentation, Target definition and branding - Manage Hubspot CRM (basic) - Website and hosting admin. From design to operations. Wordpress , woocommerce, hubspot, ssl, CDN, etc
  • ExxonMobil
    Service Lead
    ExxonMobil
    Apr 2012 - Jan 2016 (3 years 10 months)
    - Service Lead of a global team in charge of providing Consultant services, Process Improvement and Advocate customers (Geoscientists, Engineers, IT pros). - Lead Incident Management & Investigation. Participate in Major Incident Review discussions on behalf of UIT Customers (Cross-service) - Lead Service Quality Improvement meetings & Lead Change Management Board meetings Interface between internal customers and other IT areas (Infra, Apps, SAP, etc.) - Lead cross-functional initiatives to improve IT Service delivery for Upstream customers
  • ExxonMobil
    PC Infrastructure Engineer
    ExxonMobil
    Jul 2008 - Apr 2012 (3 years 10 months)
    - Track lead for 3G Implementation Project for South America: 3G Devices Certification - Track lead for PoC (Proof of Concept) of Windows 7 security tool; Bitlocker2Go drive encryption for removable devices. - PC Infrastructure Engineer for a global (L4 Support) team supporting PC infrastructure - Security Patch Management SME (Subject Matter Expert) Assess risk, severity, priority and determine implementation timeframe for Security Patches for Client PCs. Follow up alerts, update status in the Security Alert Management System, and report it. - Prepare information for the monthly Scorecard. Develop and test SMS security updates packages in Lab environment and create instructions for Server Operations and L3 support. Impact: Global in >100.0
  • BPD Solutions
    Business Intelligence Technology Consultant
    BPD Solutions
    Sep 2007 - Jul 2008 (11 months)
    - Plan, implement, manage and support Oracle Hyperion environments for BPD customers. - Turner Broadcasting System: Manage and support DEV (Buenos Aires) and PROD (Atlanta, GA) environments. Plan, define, schedule and implement migrations. Manage security, Define policies and procedures for backups and security. English documentation. - Create Rating trends reports for different channels (TNT, Cartoon Network, Boomerang, etc) - Pride International (Ensco): Implement Production Environment for Financial Planning solution in Buenos Aires. Migration from Houston to Buenos Aires. Define and write Backup Policies and procedures (in English).
  • Nación Leasing
    Technical Support
    Nación Leasing
    Oct 2005 - Sep 2007 (2 years)
    - Perform multi-profile tasks including, Data Bases, Ops systems and IT Security administration. Define IT policies and procedures to reach Audit requirements and national/mandatory Regulations. - Lead and coordinate external providers. Manage IT inventory (Hardware, Software, Licenses). Support end users
  • Transportadora de Gas del Norte
    HelpDesk & Support Supervisor
    Transportadora de Gas del Norte
    Jan 2001 - Sep 2005 (4 years 9 months)
    - Support SAP implementation Project. More than 700 clients installed - Organize and perform hardware migration for more than 300 Workstations and more than 100 laptops - Reduced # of tickets by optimizing Support procedures, incrementing preventive actions and service quality - Lead the assessment and implementation of automated desktop loading - Coordinate and assign tasks of the Support Team. Conduct annual Performance Assessment of the team members. In charge of mentoring and coaching both stable and temporary team members. - . Manage HelpDesk ticketing software. Create statistical monthly reports of tickets. Analyze trends and propose actions to reduce tickets. - Basic network and Active Directory administration.
Education verified_user 0% verified
  • Atlassian
    LinkedIn
    Atlassian Agile Project Management Professional Certificate public Remote experience
    Atlassian, LinkedIn
    Sep 2024
  • AWS Partner Network
    AWS Partner: Sales Accreditation public Remote experience
    AWS Partner Network
    Sep 2024
    Earners of this new badge are AWS Partners who have demonstrated a foundational knowledge of the business value of cloud, how to overcome common customer objections, and how to co-sell with AWS.
  • AWS
    AWS Certified Cloud Practitioner public Remote experience
    AWS
    Oct 2022 - Current (3 years 9 months)
  • Microsoft
    Microsoft Certified Azure Fundamentals public Remote experience
    Microsoft
    Apr 2022 - Current (4 years 3 months)
  • LinkedIn
    Essential Lessons for First-Time Managers public Remote experience
    LinkedIn
    Mar 2022
  • LinkedIn
    Account Management: Maintaining Relationships public Remote experience
    LinkedIn
    Mar 2022
  • LinkedIn
    Giving and Receiving Feedback public Remote experience
    LinkedIn
    Mar 2022
  • LinkedIn
    Salesforce Essentials
    LinkedIn
    Feb 2022
  • LinkedIn
    Azure DevOps public Remote experience
    LinkedIn
    Jan 2022
  • HubSpot
    Inbound public Remote experience
    HubSpot
    Nov 2020
  • A
    AZ-900 Azure Fundamentals public Remote experience
    Apr 2020
  • PMI
    Critical Thinking public Remote experience
    PMI
    Feb 2020
  • PMI
    Strategic Thinking public Remote experience
    PMI
    Jan 2020
  • PMI
    Lean SixSigma Foundations
    PMI
    Dec 2019
  • EKA
    Ekahau ECSE Design - WiFi Networks
    EKA
    Nov 2019
  • Amazon.com
    AWS Cloud Practitioner Essentials public Remote experience
    Amazon.com
    Nov 2019
  • Universidad Empresarial Siglo 21
    MBA - Master in Business Administration public Remote experience
    Universidad Empresarial Siglo 21
    Jun 2019 - Current (7 years 1 month)
  • International Scrum Institute
    Certified Scrum Product Owner public Remote experience
    International Scrum Institute
    Oct 2018
  • Scaled Agile, Inc.
    Certified SAFe Practitioner
    Scaled Agile, Inc.
    Jun 2018
  • International Scrum Institute
    Scrum Master Acredited Certification
    International Scrum Institute
    Jan 2018 - Feb 2018 (2 months)
  • MITx
    MIT - Entrepreneurship 101 Who is your client? public Remote experience
    MITx
    Jan 2018 - Mar 2018 (3 months)
  • M
    Problem Solving
    MAST
    May 2011
  • ExxonMobil
    Teams - Leading
    ExxonMobil
    Sep 2009
  • Universidad Abierta Interamericana
    Ingeniero en Sistemas Informáticos
    Universidad Abierta Interamericana
    Apr 2002 - Aug 2014 (12 years 5 months)