Senior Service Desk Engineer
Qemetica
Feb 2016 - Oct 2024 (8 years 9 months)
Level 1 & Level 2 Support
- Management of IT operations and services offered by the employer for the company branch & production unit in Ramnicu Valcea & Qemetica Agricultural Solutions Bucharest.
Ensuring IT support for:
- mobile devices & contract negotiations for mobile telephony;
- installation, troubleshooting and replacement of IT equipment (PCs, laptops, uninterruptible power supplies, network equipment, Wi-Fi access points, video conference equipment);
- management of centralized printing equipment in the company through solutions offered by Konica Minolta;
- consulting for all company departments regarding ERP migration/upgrade projects (Oracle & SAP);
- ServiceNow (incident management & IT equipment inventory with replacement plan