Adolfo Rodriguez
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Customer Success Specialist
Argentina
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Full-time jobs
Starting at
USD12K/year
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Résumé
Jobs
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Sr Wallet Support Engineer public Remote experienceBitPayApr 2018 - Current (7 years 5 months)- Cryptie Award - Customer support My job as a Customer Success agent is to help our customers make the most out of our products, educate the customer on how they work, and solve problems, all of these with the aim of providing incredible experiences. As a team, we work with other operational teams such as Development and Product to improve existing features to deliver superior experiences. What do I do? ◆ I provide bilingual technical support (English / Spanish) on our platforms (Zendesk, GitHub, Canny). ◆ Maintenance and flows creation for our chatbot (Support Automation) ◆ I carry out manual testing (desktop and mobile) of the applications and the support platform. ◆ I contribute to the generation of documentation and content. ◆ Ba- QC AnalystGlobantOct 2015 - Mar 2016 (6 months)
- Web UI DeveloperGlobantAug 2014 - Sep 2015 (1 year 2 months)
- DevelopereverisAug 2013 - Jul 2014 (1 year)- Development - Testing Java/Javascript/Cobol/
Education
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- Computer Science verified_user Verified experienceUniversidad Nacional de TucumanApr 2002 - Dec 2012 (10 years 9 months)