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Adele Janine Canham
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Gauteng, South Africa
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Jobs
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- GInventory and Sales Administrator | Invoicing Clerk | ReceptionistGarden Morris Packaging and Foods,Mar 2022 - Current (3 years 4 months)• Examples of stock items: Chocolate, Cocoa Powder, Edible Decorations, Sugar Art • Proactively contact clients to obtain information or verify accuracy on order information and client details. • Address and solve customer complaints such as short-delivered items and inaccurate orders in a timely and efficient fashion. • Keep up-to-date product knowledge such as availability, price, and specifications. • Thoroughly check order to ensure accuracy before sending to warehouse for dispatch. • Create various accounting and sales documents, such as invoices, sales orders, and quotations. • Confer with Finance and clients to follow up on payments. • Arrange samples to be sent to customers and ensure orders are dispatched on requested deliv
- ACustomer Service | Exports AssistantAmway SA,May 2020 - Feb 2022 (1 year 10 months)• Document preparations for exporting goods into Lesotho and eSwatini. • Typing and Daily compilation of the required Consolidated Tax Invoice and Declaration of Goods HS codes summary for Customs. • Updating customers from Lesotho and Eswatini regarding delivery status of orders. • Track and trace shipments as well as request PODs from service providers. • Consolidated shipments to both countries leave weekly. • Create and load suppliers on system including the processing of POs and data capturing. • Perform administrative, reception and secretarial duties. • Compilation of reports on Excel spreadsheets for submission to management. • Order stationery and office supplies. • Follow up on invoice receipts by suppliers. • Supported
- AInventory ControllerAmway SA,Feb 2016 - Feb 2020 (4 years 1 month)• Examples of stock items: Beauty, Skin care, home care, Vitamins, Sports nutrition, Gourmet • Perform Sub inventory transfers and Inter Organizational transactions. • Monitor lot serial numbers and expiry dates and ensure the FIFO rule is adhered to. • Process all authorised Product Requisitions / Move orders. • Perform cycle counts after UPS staff have performed stock counts. • Ensure all disposition codes are maintained for all entities on Oracle. • Manage the weekly shop replenishment schedule. • Send notification to ABCs and PSCs that ISO is in transit. • Cancel backordered items on ISOs. • Check that ISOs are received into Oracle by ABCs and PSCs avoiding items reflecting on the Global TNA report. • Ensure adjustments are p
- ARetail AssistantAmway SA,Jun 2015 - Nov 2015 (6 months)• Addressed and resolved complex customer complaints in calm, efficient and friendly manner. • Liaised with customers to determine needs, provide recommendations, and upsell services. • Provided helpful, attentive sales support to generate positive customer feedback. • Managed transactions with high accuracy to achieve smooth till reconciliations. • Cultivated excellent customer relationships by providing helpful, friendly, and attentive service. • Went extra mile to locate merchandise for customers by researching and calling associated retail branches. • Created welcoming environment by greeting customers in line with best store practices. • Processed product returns to maximise customer satisfaction. • Completed sales efficiently
- ACustomer Service LiaisonAmway SA,Dec 2008 - Apr 2015 (6 years 5 months)• Logging all queries and keeping clients updated with resolute progress. • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Addressed customer service enquires quickly and accurately. • Built rapport with customers through courteous and professional communications. • Maximised customer satisfaction by resolving service issues promptly. • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone. • Kept detailed records of customer interactions for future reference. • Processed refunds, exchanges, and service requests for customers. • Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Education
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- RGrade 12 NSCRIDGE PARK COLLEGEJan 1996 - Nov 2000 (4 years 11 months)