Operations Manager verified_user
Verified experience
Harley black company limited
Dec 2017 - Nov 2019 (2 years)
As an Operations Manager, I spearheaded employee coordination and supervision, managed talent and relationships, oversaw resources and budgets, addressed client complaints to ensure swift resolution, and collaborated with management, providing insights on client issues and services. In addition to these responsibilities, I effectively handled a high volume of inbound calls from customers seeking clarification on products, service information, installation support, and assistance with network issues, which was essential given the company's focus on internet gadgets and services. This experience not only enhanced my customer service and communication skills but also strengthened my problem resolution abilities, ensuring that client needs were