Acerha Welfare Esto Nurse / Patient Care Coordinator

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Staff Nurse

Asia Pacific Medical Center - Aklan

Jun 2024 - Jun 2025 (1 year 1 month)

• Provides direct nursing care on an inpatient setting. • Facilitate admission, transfer and discharge of patients • Prepares equipment and assists physicians during examinations and treatments. • Ensure proper administration of prescribed medications, i.e tablets, injections, infusions and transfusion on prescription or according to standing instructions.

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Private Duty Nurse

PRIVATE DUTY NURSE

Mar 2023 - May 2024 (1 year 3 months)

• Assisting patient with daily living activities, including bathing, dressing, grooming, feeding, and toileting. • Implemented behavior management techniques and strategies to promote a safe and structured environment, including sensory integration activities. • Providing emotional support and companionship to the patient and his family as well, fostering a trusting and therapeutic relationship. • Crisis Intervention. Prepared to respond during crisis situations, such as meltdowns or sensory overload, with calmness and empathy, implementing de-escalation techniques to ensure the safety and well-being of the patient.

A

Patient and Intake Care Coordinator

Assigned Pro (Tenderly Hospice LLC)

Dec 2020 - Jun 2022 (1 year 7 months)

• In charge of coordination with referral sources, families, care team and care professionals needed for initial hospice evaluation. • Set up appointments between the patient, doctors, nurse practitioners, facilities and care team ensuring that all schedules, DME, medical records are available and in line with the plan. • Verify insurance eligibility, Receives fax, H&P review, ensures accurate documentation, call pharmacy for orders, call DME providers for delivery and pick up of equipment, respond timely to emails and phone inquiry, performs triage, navigate the flow of urgency and for urgent cases endorses inquiries to clinicians.

Real Estate Virtual Assistant

REVA Global LLC

Jul 2018 - Feb 2020 (1 year 8 months)

• Handling Inbound and Outbound calls from potential clients, realtors and various other callers seeking information about listed properties for sale or lease.

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Senior Collection Specialist

Conduent (Formerly Xerox)

Mar 2016 - Nov 2017 (1 year 9 months)

• Monitors delinquent accounts and implements collection procedures and assists customers with information on payment arrangements and account disputes

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Collections Agent

Techcel Outsourcing

Aug 2013 - Dec 2015 (2 years 5 months)

• makes collection efforts for services provided by a mobile application that allows users (clients) to pay bills, track bank, credit card, investment, and loan transactions and balances.

Voice Authorization Representative

Global Payments

Nov 2012 - Aug 2013 (10 months)

• provides authorization, customer service, technical assistance for credit card merchants and internal customers by utilizing company systems, policies and procedures to merchants based in the United Kingdom

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Concierge/ Tele triage Nurse

Americare Services Callmd

Mar 2012 - May 2013 (1 year 3 months)

• telephone triage nursing where patient/client/member calls to speak to a doctor over the phone for online medical consultation , drug prescription and refill requests • connect patients with doctors for real time consultation via call conference • contacting pharmacy and coordinating patients with medication pick-up • making follow up calls and health checks

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Collections Agent

EGS (Formerly NCO Financials Inc)

Oct 2011 - Sep 2012 (1 year)

• Provides assistance to consumers, creditors and credit reporting agencies with appropriate collections efforts by assisting with dispute claims and processing payments to resolve debts and other financial concerns.

Acerha Welfare Esto

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