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Abundio Rodriguez Contreras

About

Detail

Ciudad Santa Catarina, Nuevo León, Mexico
Contact Abundio regarding: 
Flexible work
Starting at USD20/hour

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • 411 Locals
    Technical Support Engineer
    411 Locals
    Jan 2023 - Current (3 years 4 months)
    Vicidial contact center administrator to support most request including basic to advanced requests. Attend most requests through tickets and support through chat, email, voice calls or remote control software. Report and data analyst creating custom reports by using Vicidial database querying with MySQL and analyzing parameters like answer rate, volume of calls, creating and monitoring alerts for average, medians for KPMs. Creation of custom scripts with PHP and MySQL for personalized IVR routes, tools for operations, lead management with scripts. This tasks requires coding, queries or work with project managers. Recently GoHighLevel platform is in use and some support is provided with basic request and creating workflows for automations. F
  • C
    Presales Engineer
    Consultores en Teleinformática Empresarial
    Jan 2017 - Jan 2023 (6 years 1 month)
    Support telecommunications sales for VoIP and Contact Center projects. My position is a hybrid of technical consulting with sales skills, I'm responsible of the design and function of customer projects. Design and quote of the following solutions: voice, video, software, contact centers, reporting, recordings, virtualization, servers and most of the IT needs that every industry needs for communications. Knowledge of programming fundamentals with APIs, Web Services, Databases, URLs and most protocols related with telecommunications. Often travel to states within México to close deals.
Education verified_user 0% verified
  • T
    The Complete SQL Bootcamp (30 Hours): Go from Zero to Hero
    Jan 2026 - Current (4 months)
  • G
    GoHighLevel Masterclass: From Beginner to Expert
    Jan 2026 - Feb 2026 (2 months)
  • U
    System Engineer Administrator
    Universidad Autónoma de Nuevo León Facultad de Ingeniería Mecánica y Eléctrica
    Jan 2008 - Jan 2018 (10 years 1 month)
    Education focused on IT, software administration, understanding hardware, programming lessons, networking fundamentals with laboratories, basic administration and all the education fundamentals. During my learning period I developed a small functional website in a business simulation, and assisted teacher with networking configurations for Cisco class teaching with networking equipment in the laboratory