Abraham James
About
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Abuja, Federal Capital Territory, Nigeria
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Résumé
Jobs
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- TAI Data Annotation Specialist (Hausa Language)TrainAI RWS MoraviaJan 2026• Annotated and evaluated Hausa language datasets to improve AI model accuracy. • Performed text, audio, image, and video annotation tasks across over 100 submissions. • Conducted data tagging, classification, and quality evaluation in line with project standards. • Recorded high-quality Hausa audio and video datasets with proper pronunciation and clarity. • Applied B2+ English proficiency to interpret complex annotation guidelines accurately. • Adapted speech delivery and corrected tonation based on quality assurance feedback. • Supported multimodal AI training through contextual image and video labeling.
- FCustomer Service RepresentativeFredricks & Hendricks Consulting Ltd.Jan 2023 - Jan 2026 (3 years 1 month)• Answered calls, emails, and WhatsApp inquiries from prospective students. • Provided information regarding courses, visas, and accommodation services. • Assisted applicants with documentation, application forms, and submission deadlines. • Ensured application completeness and accuracy throughout the admission process. • Managed inbound calls, emails, and live chats to resolve customer inquiries and complaints promptly. • Provided product and service support, including troubleshooting and order processing. • Maintained detailed CRM records and customer interaction logs. • Assisted in improving operational efficiency through proactive customer support practices. • Utilized proactive outreach techniques—akin to cold calling—to engage potenti
- PCustomer Service LeadPrincprec Nigeria LimitedJan 2018 - Jan 2022 (4 years 1 month)• Managed and supervised a team of over 10 customer service agents. • Improved customer satisfaction by 30% through enhanced support strategies and CRM implementation. • Reduced customer response time by 20% through workflow optimization. • Handled escalated customer complaints and served as the final point of contact for issue resolution. • Collaborated with Sales, Product, and IT departments to improve customer experience and resolve recurring issues. • Maintained accurate customer interaction records and ensured timely follow-up.
Education
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Bachelor of Science in Computer ScienceKaduna State UniversityJan 2016 - Jan 2022 (6 years 1 month)- VSenior Secondary School CertificateVictory School, Kaduna, NigeriaJan 2011 - Jan 2013 (2 years 1 month)