A

Abdul Rehaman

About

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Vice President – Operations & Service Delivery
Bengaluru, Karnataka, India

Timeline

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Résumé

Jobs verified_user 0% verified
  • A
    Vice President – Operations
    ANSR Inc
    Feb 2024 - Current (2 years 4 months)
    • Lead end-to-end operational execution across multiple business functions including service delivery, client operations, and support teams. • Manage operational budgets and monitor financial performance to ensure cost control and efficiency. • Drive strategic initiatives to improve scalability, operational efficiency, and service quality. • Lead cross-functional teams and ensure alignment with business goals and performance metrics. • Establish KPI frameworks, dashboards, and reporting structures for performance tracking. Additionally, I manage sales support teams and collaborate closely with sales leaders to enhance lead management, client onboarding, and conversion processes. By tracking performance through KPIs and streamlining work
  • A
    Director – Operations
    ANSR Inc
    Jan 2022 - Feb 2024 (2 years 2 months)
    • Managed operational strategy and execution for service delivery and business operations, ensuring alignment with overall business objectives. • Designed and implemented scalable workflows and SOPs that enhanced operational efficiency and consistency. • Led team performance management through data-driven insights and reporting, utilizing data analysis to identify areas for improvement and drive performance. • Collaborated with leadership to drive operational improvements and business alignment, supporting the sales team by enhancing lead management and streamlining client onboarding processes. While I did not directly manage sales targets, my efforts were focused on creating systems that enabled the sales team to convert and retain c
  • Coforge
    Associate Director – Operations
    Coforge
    Mar 2020 - Dec 2021 (1 year 10 months)
    • Managed end-to-end service delivery operations for global clients, ensuring high service quality and client satisfaction through effective operational leadership. • Led operational teams and implemented process improvements to enhance efficiency and reduce errors, achieving significant workflow optimization. • Monitored KPIs and ensured adherence to SLAs and performance targets, driving continuous improvement in service delivery. • Collaborated closely with sales teams to support lead handling and client onboarding, facilitating a seamless transition to service delivery and indirectly improving conversion rates through enhanced operational processes. • Engaged in strategic planning and data analysis to align operational goals with bus
  • Coforge
    Operations Manager
    Coforge
    Mar 2019 - Mar 2020 (1 year 1 month)
    • Managed day-to-day service delivery operations and team performance, ensuring operational efficiency, quality, and timely service delivery. • Implemented process improvements to optimize workflows, enhancing overall operational performance through structured methodologies. • Collaborated with sales teams to support client onboarding processes, ensuring a seamless transition and strong customer experience, which contributed to improved conversion and retention rates. • While I did not directly manage sales or marketing strategies, I coordinated with relevant teams to ensure that leads were handled efficiently, reinforcing our commitment to exceptional service delivery and operational excellence.
  • Coforge
    Assistant Manager – Operations
    Coforge
    May 2018 - Mar 2019 (11 months)
    • Supported operational processes and service delivery execution, contributing to enhanced efficiency and customer satisfaction. • Coordinated with internal teams to ensure timely completion of tasks, fostering collaboration and accountability across departments. • Assisted in process documentation and workflow management, which led to improved operational consistency and clarity. • Utilized data analysis skills to track performance metrics and monitor KPIs, identifying key areas for process improvements that bolstered overall operational effectiveness. • Although my involvement in marketing strategy was limited, I played a crucial role in ensuring that leads and client data were managed efficiently, ultimately enhancing the customer ex
Education verified_user 0% verified
  • J
    Bachelor of Business Administration (BBA)
    Jain (Deemed-to-be University) Centre for Distance and Online Education
    Jun 2017 - May 2020 (3 years)