Customer Service Representative
Olist Nigeria
Aug 2020 - Oct 2022 (2 years 3 months)
As a Customer Service Representative, I responded to customer questions and concerns via phone calls, live chat, email, and social media platforms. I provided accurate information on account setup, product listing, payment options, and platform navigation. Additionally, I flagged and reported inappropriate, duplicate, or fraudulent product/service listings, working closely with the moderation team to maintain listing quality and platform integrity. My responsibilities also included reaching out to dormant users to re-engage them and provide information on new features or promotions. This aspect of my role parallels recruitment and onboarding activities, as I helped individuals integrate effectively into the platform. I handled objections an