Aaron Phelps Friedman I am a committed practitioner of Lean Six Sigma with a

L

Lab Manager

Apr 2023 - Feb 2024 (11 months)

Led a veterinary laboratory team of 4 managers and 50 staff for a 24-hour operation that processes, tests, and results samples for clients. Included hematology, cytology, chemistry, parasitology, and serology. Collaborated on a NA level with peers as well as other business streams including Quality, Safety, Operational Excellence, HR, Sales, Finance, IT, Transportation, Customer Service, and internal technical teams. Empowered and educated staff on how to develop OpEx solutions to complex problems such as workflow Engaged staff in Gemba Walks and in conversations to understand frontline perspective, approximately 25% of time Developed action plans in response to staff survey results to provide a better work culture and environment Led and

J

Production Manager

Jeni's Splendid Ice Creams

Feb 2021 - Feb 2023 (2 years 1 month)

• Executed daily production by planning the ordering of raw materials and tools, writing the production schedule, and staffing (hiring, developing, coaching, reviewing, promoting, and terminating) • Championed food safety, food defense, GMP compliance, and safety compliance through culture and training • Successfully utilized LSS tools to create systems to collect data for projects to solve problems involving waste, inventory, efficiencies, and process improvement • Led and participated in meetings involving different parts of the supply chain internally and externally • Created and updated SOPs, SW, and other standardized processes to achieve KPI standards • Participated in internal audits to ensure the facility met and exceeded gover

G

General Manager

Aug 2015 - May 2016 (10 months)

• Responsible for guest relations, cleanliness, product integrity, prime cost, and service metrics • Hired, trained, coached, and terminated staff, upheld Romeo's Pizza standards

A

Assistant General Manager

Jun 2015 - Aug 2015 (3 months)

R

District Manager

ROMEO'S PIZZA

Jun 2015 - Feb 2021 (5 years 9 months)

• Responsible for interviewing, hiring, scheduling, coaching, reviewing, promoting, and terminating management staff • Collected information and prepared daily, weekly, monthly, and quarterly reports for managers and franchise owners • Ensured stores had proper certifications and licenses to meet state and county standards • Helped stores with running shifts, technical support, guest relations, equipment needs, payroll, and repairs • Conducted manager meetings and inspection reports, attended corporate meetings, and managed HR needs

M

Manager

Moriarty's Irish Pub

Sep 2013 - Jun 2014 (10 months)

• Responsible for floor management including expediting, guest relations, restaurant policy, schedules, and cleanliness • Wrote schedule weekly, kept employee files updated in both the POS and online scheduling system • Created and standardized hiring, training, and termination process, primarily involved with hiring and training staff • Updated and unified employee handbook, regularly changed policies to reflect ownership's preferences • Setup, coordinated, staffed, and executed private parties on-site, multiple parties a day during peak seasons

Aaron Phelps Friedman

About

Detail

Timeline

Résumé