Head, IT Operations verified_user
Verified experience
CNSSL CALL CENTRE, Ilorin Nigeria
Dec 2010 - Dec 2013 (3 years 1 month)
Effectively provided technical risk assessment of technologies in networks, applications, wireless
technologies, social engineering, code review and war dialing amongst others.
❖ Maintained and troubleshoot the integrity and security of Cisco network devices (Routers, Switches and ASA) by working with on-site IT team. L2 escalations and support.
❖ Supported the company LAN including data centres, design lab, remote access and work area.
❖ Produced weekly and monthly operational reports of IT infrastructure as well as performance appraisal of IT support personnel in Ilorin (local site), Lekki and V.I, Lagos centers (remote sites).
❖ Reduced incident occurrences by troubleshooting network problems; Drove the setup/ maintenance of the Dat