Mahmoud Ibrahim Elkasrawy  new_releases

With an HR Professional Diploma and 8 years of HR experience across MENA, Europe, Asia and HQ, I am a People Operations Associate at UNDP (United Nations Development Programme) in Copenhagen. As a CIPS 2 holder, I specialize in digital HR delivery, talent acquisition and advisory. I bridge the gap between HR and procurement by using ERP systems, ServiceNow and automation to drive operational excellence across our international duty stations. In my current capacity, I manage the complex lifecycle of staff and non staff contracts while helping with budget monitoring and purchase orders. I am passionate about process optimization and constantly work to refine SOPs and Way of work to eliminate operations bottlenecks and ensure our workflows remain efficient and audit ready. Previously, as an HR Associate within the UNDP Global Shared Services Center (GSSC), I supported 6 UN Agencies and managed portfolios for up to 40 countries simultaneously. To accelerate our global advisory work, I developed a custom Copilot AI agent to serve as a policy advisor for our team, providing instant and accurate guidance to colleagues worldwide. Career Highlights and Impact • Global Talent Acquisition: I led 200+ recruitment processes for organizations like UNDP, USAID, the EU and UNICEF. This includes 108 full cycle global recruitments executed directly through the GSSC. • High Volume HR Administration: I processed 2,600+ ServiceNow cases including 975 extensions, 722 hires and 378 separations. My efforts helped our team achieve a 98% resolution rate and 96% customer satisfaction in 2024. • Strategic Transformation: I played a key role in a 2025 contract conversion impacting 4,000+ employees globally. I helped fix system issues by removing bottlenecks and preventing duplication of processing time. I also managed 12 HR audits and developed an emergency recruitment policy for a team of 200. • Training and Facilitation: I delivered 100+ hours of training and facilitation on HR policies, employee benefits and intercultural skills. My work reached 4 organizations across 3 regions including Europe, Asia and Africa. Intercultural Leadership and Volunteering Beyond my professional scope, I bring 12 years of community leadership experience. I am a Local Board Member for the Danish Refugee Council Youth and volunteer with AFS Denmark. Having coordinated 7 camps for 100+ international students from 30 nationalities, I thrive in diverse environments and am committed to driving impact both inside and outside the workplace.