Andreina Joselin Monjes Zambrano

Andreina Joselin Monjes Zambrano

About

Detail

Bachelor's degree, Tourism and Travel Services Management
Bogota D.C., Colombia

Contact Andreina regarding: 
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Full-time jobs
Starting at USD30K/year

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • P
    Travel Designer
    Pure! Colombia
    Dec 2022 - Current (2 years 10 months)
    Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries. Streamlined booking processes for increased efficiency and reduced errors in reservations. Developed comprehensive travel packages, incorporating flights, accommodations, tours, and transportation options. Managed high-profile accounts with discretion and professionalism, securing repeat business and referrals. Maintained up-to-date knowledge of industry trends and emerging markets to better advise clients on travel options.
  • T
    Airline Customer Service Agent
    Teleperformance
    Aug 2016 - Dec 2022 (6 years 5 months)
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Demonstrated respect, friendliness and willingness to help wherever needed. Used critical thinking to break down problems, evaluate solutions and make decisions. Completed administrative tasks by performing business correspondence, transcription and data entry. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording informatio
  • Aerolineas Estelar
    Reservations Supervisor
    Aerolineas Estelar
    Jun 2013 - Jul 2016 (3 years 2 months)
    Devised processes to boost long-term business success and increase profit levels. Advanced productivity KPIs by leading trainings on procedures and safety practices. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education verified_user 0% verified
  • Colegio Universitario de Caracas
    Bachelor's degree, Tourism and Travel Services Management
    Colegio Universitario de Caracas
    Jan 2010 - May 2013 (3 years 5 months)
    Travel as a way to experience tourism in a sustainable and sustainable way.