Manuel Espitia

C

Business Intelligence Analyst

CBP Consultoría SAS

Apr 2024 - Current (4 months)

• Spearheaded the design and implementation of Power BI and Looker dashboards for various companies, enhancing visibility into their sales processes and evaluating multiple data tables for optimal data model integration, ensuring comprehensive analytics. • Analyzed sales performance metrics to track sales team effectiveness, customer acquisition, and sales funnel efficiency, providing strategic insights for business growth. • Developed data-driven tools and dashboards for companies in a Chamber of Commerce growth program, delivering key insights on time-to-conversion, new customer engagement, and overall sales performance, optimizing business strategies.

Business Intelligence Analyst

Rappi

Feb 2023 - Current (1 year 6 months)

• Engaged with team leader to identify main operational challenges and design data-driven solutions, enhancing commercial department efficiency. • Leveraged advanced data extraction from company databases, developing metrics to measure process efficiency and identify crucial operational metrics. • Created data models and intuitive dashboards that identified patterns for improvement, including fraud risk metrics, while measuring process efficiency through daily qualified leads, activations, pending negotiations, and lost deals, improving the overall conversion funnel management. • Developed and socialized KPI dashboards with the commercial team through explanatory meetings and user manuals, ensuring aligned behavior with the overall strategy

Lead Generation Bi

Rappi

Oct 2022 - Jan 2023 (4 months)

• Engaged with managers and teams across nine countries to understand unique lead generation challenges within the restaurant vertical. Provided visibility into how commercial teams manage and qualify leads. • Delivered precision-engineered KPI dashboards that clarified lead generation activities, showing new leads, lead qualification, and areas needing new leads, improving strategic direction. • Created, maintained and updated ETL process utilizing SQL, Google Sheets, and Power BI to ensure consistent data flow and adaptation to the lead generation process.

Data analyst intern

Torre

Dec 2021 - Jul 2022 (8 months)

• Identified information gaps and operational challenges by engaging with department managers and operators. Designed and maintained data-driven solutions that tracked job posts, candidate applications, and funnel progression, improving efficiency. • Transformed complex business operations into actionable insights through comprehensive KPI dashboards. Implemented data visualizations that monitored job posts by hunter, manager, country, and key metrics like hires, enhancing decision-making. • Executed a complete data analysis cycle (ETL) using SQL, Python, and Google Data Studio (Looker), ensuring data integrity and providing actionable insights for various departments.

Curstomer service agent

Concentrix

Jun 2019 - Dec 2019 (7 months)

• Provided support to AT&T users across the US, Mexico, and Canada, ensuring prompt and effective resolution of customer inquiries and issues, delivering excellent service. • Utilized critical thinking and communication skills to thoroughly understand client issues, identify solutions, and anticipate and mitigate potential future challenges, maintaining high customer satisfaction.

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Transparency consultant

Presidential Transparency Secretariat, Colombia

Aug 2015 - Jul 2018 (3 years)

- Promoting transparency and open government policy in the public sector and civil society through open speeches to up to 300 people. - Research, analysis and reporting on corruption related issues and impact of the peace agreement in some colombian regions. Coordinating multiple state agencies in order to execute anticorruption public policies.

B

Logistics manager

Banca de Proyectos

Nov 2013 - Jun 2014 (8 months)

- Managed several teams that would setup a complete logistic operations for different voting rounds data entry, for the presidential and congressional elections in Colombia.

F

Social project analyst at NGO

Fundacion Fe y Alegria

Aug 2013 - Dec 2013 (5 months)

- Provide support to "life project" workshops aimed for youngsters at Kennedy county, Bogotá, identified as population at high risk due to drug abuse, violent environment or teenage pregnancy.

B

Logistics manager

Banca de Proyectos

Nov 2012 - Apr 2013 (6 months)

- Managed several teams to set up complete logistic operations to assist over 100.000 beneficiaries of governmental help.

N

F

Analyst assistant

NGO, Fundación Un Millón de Voces

Jun 2012 - Sep 2012 (4 months)

- Researched, analyzed and reported social and economic status of several regions in Colombia, to sectors at risk of armed conflict.

M

Media analyst coordinator

Mayor campaign for Bogotá, Carlos Galán

May 2011 - Nov 2011 (7 months)

- Coordinator of the media monitoring group. Effective covering and analysis of daily candidate’s activity, as well as other candidates and relevant political figures

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Media Analyst

Presidential campaign of Juan Manuel Santos

Mar 2010 - Aug 2010 (6 months)

- Effective monitoring and translation of national and international media covering of the campaign and report to all interested areas.

Manuel Espitia

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