Zuleima Vasquez Zuluaga

Zuleima Vasquez Zuluaga  new_releases

About

Detail

Customer Experience | Product Manager | Business Analyst | Startups
Medellín, Antioquia, Colombia
Contact Zuleima regarding: 
Flexible work
Starting at USD20/hour
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Internships
Open to unpaid internships
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Finding mentors
Finding co-founders
groups
Networking

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Neivor
    Head of Customer Success public Remote experience
    Neivor
    Oct 2021 - Feb 2022 (5 months)
  • Tigo Colombia
    Product Development Specialist
    Tigo Colombia
    Sep 2020 - Nov 2021 (1 year 3 months)
    - Design and implemented projects in Ecommerce for incrementing digital sales (+10%) - Planning marketing digital campaigns to generate traffic and increment the digital sales of streaming products (HBO, Amazon)
  • A
    Customer Service Manager
    Avianca Holdings S.A.
    Mar 2018 - Nov 2021 (3 years 9 months)
    - - Customer Services Operations Manager ( +150 people) - - Product Manager in Travel Agencies new Digital tools.
  • A
    Business Analyst
    Avianca Holdings S.A.
    Jan 2016 - Mar 2018 (2 years 3 months)
    - -Design and Implemented Digitals Payments Support Process with more than 1 million in savings -Monitoring and control of metrics (NPS, SL) to ensure compliance
  • OneLink BPO
    Business Process Analyst
    OneLink BPO
    Jul 2015 - Jan 2016 (7 months)
    - Process Optimization with Lean Six Sigma framework
Education verified_user 0% verified
  • Universidad Nacional de Colombia
    Business Engineer
    Universidad Nacional de Colombia
    Jan 2009 - Jan 2014 (5 years 1 month)
Awards verified_user 0% verified
  • 5
    5