Zoya
About
Detail
Accounting & Auditing
United Arab Emirates
Résumé
Jobs
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DirectoriPANAC Consulting LLCSep 2024 - Current (2 years 2 months)- Business CoordinatorCommercial Bank of DubaiNov 2014 - Sep 2024 (9 years 11 months)
- Department CoordinatorAbu Dhabi Islamic BankJan 2008 - Dec 2012 (5 years)• Supporting Business Development of Relationship Management team (SBF & FF) by providing them with quality business leads. Reporting the same for follow-up
• Maintaining & Managing MIS on customers and prospect given by branches & Call center
• First point of contact to clients for their account opening; transactional enquiry and service related matters. Handling customer’s complaints & queries and providing them with timely solution
• Handling confidential documentations & keeping the records of all staff in department
• Preparing & Tracking Incentives MIS for all eligible staff of Business Banking Division (BBD) on monthly basis.
• Tracking and updating daily Performance MIS of Individual team members and report - Telesales & Collection ExecutiveRAKBANKAug 2007 - Nov 2008 (1 year 4 months)• Facilitating the customer in understanding the Product (Business Finance) & attract them to opt for offered product.
• Making 80 to 100 calls daily.
• Generating leads daily & forwarding them to Relationship Officers.
• Sending daily sales report to the Relationship manager.
• Attend weekly follow up meetings with RM to report achievement of the week’s target.
• Closely worked with the Collections department within the bank to help review customers accounts.
• Follow up on payments due by customers by analyzing the provided reports.
• HOD recognition for exceeding targets of Q1 2008.
• Voucher winner for Q2 2008 achievement
Education
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- Bachelor of Arts (B.A, International Relations and AffairsKarachi UniversityJan 2006 - Dec 2008 (3 years)