Zobeida Implementation Specialist

Implementation Specialist

Mitratech

May 2025 - Current (1 year 1 month)

The Implementation Specialist participates and contributes to the successful completion of assigned client implementation project activities of Mitratech's HRC suite. These implementation project activities include requirements analysis and definition, configuration of software, operational and data analysis, testing, and go-live support for our clients. The Implementation Specialist plans, researches, and analyzes the business needs of the customer, and then provides recommendations along with the risks and issues involved with each alternative to the client.

Service Coordinator

Skidata

May 2023 - Feb 2025 (1 year 10 months)

As the main point of contact for key accounts across the Pacific Northwest, Western U.S., Canada, and Alaska, I ensure smooth coordination of service requests, preventative maintenance, and customer support. I manage scheduling for Field Service Engineers, coordinate parts logistics, and maintain clear communication with clients and internal teams to resolve issues efficiently. Additionally, I oversee all projects under $10K for these accounts, ensuring timely delivery and budget adherence. Focused on service quality and client satisfaction, I handle first-level escalations and contribute to continuous process improvements across departments. Key Contributions: - Managed service operations and scheduling for major regional accounts in PNW,

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Help Desk Supervisor

Centris Information Services

Mar 2022 - Aug 2022 (6 months)

Supervisor of Buisness helpdesk team that assist Centris Mty, Ags and Qro sites. -Jamf (iOS) -Intune (Windows) -EMS -ERP -GRAFANA -Wiki

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Compliance Manager

Centris Information Services

Nov 2021 - May 2023 (1 year 7 months)

Led strategic initiatives to improve internal operations, drive compliance, and enhance service quality across multiple sites. I spearheaded process automation, SOP development, and data-driven projects while ensuring adherence to critical standards including SOC 2, PCI, and HIPAA. By collaborating closely with IT, HR, and development teams, I implemented solutions that resolved key operational challenges—such as drastically reducing IT downtime and creating effective inventory management tools. I also managed compliance audits, developed escalation systems, and strengthened security protocols to maintain regulatory standards. Key Achievements: - Diagnosed and resolved persistent IT downtime that impacted key campaign operations, reducing d

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Implementation Specialist

Centris Information Services

Mar 2021 - May 2023 (2 years 3 months)

Led strategic initiatives to improve internal operations, drive compliance, and enhance service quality across multiple sites. I spearheaded process automation, SOP development, and data-driven projects while ensuring adherence to critical standards including SOC 2, PCI, and HIPAA. By collaborating closely with IT, HR, and development teams, I implemented solutions that resolved key operational challenges—such as drastically reducing IT downtime and creating effective inventory management tools. I also managed compliance audits, developed escalation systems, and strengthened security protocols to maintain regulatory standards. Key Achievements: - Diagnosed and resolved persistent IT downtime that impacted key campaign operations, reducing d

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Customer Service Trainer

Centris Information Services

Dec 2019 - Apr 2022 (2 years 5 months)

Insurance company Trainer

Technical Support Specialist

Sitel Group

Jan 2019 - Jul 2019 (7 months)

Technical support member of intertet, phone and mobiles services for COMCAST

Zobeida

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