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Zinzi Metu

About

Detail

Customer service specialist Advisor
Western Cape, South Africa
Contact Zinzi regarding: 
work
Full-time jobs
Starting at ZAR8k/month ~USD492/month
Flexible work
Starting at ZAR60/hour ~USD3.69/hour
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Internships
Starting at ZAR8k/month ~USD492/month
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Finding mentors
Finding co-founders
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Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • WNS Global Services
    Senior Associate Advisor Specialist
    WNS Global Services
    Sep 2023 - Current (3 years 1 month)
    • Welcomed customers energetically and directed them to the appropriate department • Provided financial support and advice to customers in need of meter top-up assistance • Assisted customers over the phone with resolving simple meter faults, including manual credit vending and restoring property supply • Logged and escalated meter faults requiring on-site resolution • Updated Priority Services Register for customers with chronic illnesses and disabilities to prioritize
    ° SENT CORRESPONCE VIA EMAIL ( OFFICE 365)
  • W
    CAST CONCIERGE- Outbound
    Webhelp SA Claremont TVG
    Jan 2023 - Sep 2023 (9 months)
    • Provided customer support for Arrears management, identified reasons for delinquency • Earned and maintained customer trust, prioritized confidentiality • Established Promise to Pays, advised on payment arrangements, and offered debt management support • Identified root causes of Arrears and provided tailored solutions • Managed financial complaints by logging and resolving them • Escalated issues to lead departments when necessary. ° Used an automated system that sent and updated customers payed up or arrears account information via ua text or email.
  • W
    Customer Services Advisor- Inbound
    Webhelp SA Claremont TVG
    Aug 2022 - Jan 2023 (6 months)
    • Fostered welcoming environment & delivered top-notch customer service • Confidently addressed customer queries with strong resolution skills • Verified & updated customer information/accounts • Proactively offered solutions to customer concerns, queries, and complaints • Managed order placement, delivery tracking, and dispute resolution • Identified and resolved customer complaints; escalated support as needed. ° use CRM systems and usually sent coresponce via emial
  • F
    Peer Facilitator Intern
    Family Transformation Centre
    Mar 2019 - Nov 2020 (1 year 9 months)
    • Provide Mentoring and Trainig to Peer Educators • Meeting with Stakeholders and Keeping a good Work Relationship • Taking part and Organizing Community outreach Programs • Leading and Managing a team of students with peer-led discussions. • Sent weekly feedbacks and updates on progress reports in office.
Education verified_user 0% verified
  • L
    Matric - Grade 12
    Leap Sciendce and Math Schools
    Jan 2017 - Nov 2017 (11 months)