Zillah Wobo
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Zillah Wobo

About

Detail

Certified customer support specialist
Nigeria

Contact Zillah regarding: 

Flexible work
Starting at USD17/hour
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Internships
Starting at USD700/month
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Finding mentors
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Timeline

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Résumé

Jobs verified_user 0% verified
  • T
    HEAD OF OPERATIONS
    THE HAIRCOURT
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Closely monitored agent performance in quality, productivity, and attendance, consistently maintaining quality assurance scores above 90%. • Provided frequent coaching to agents based on QA feedback, metrics, customer survey responses, and ticket observations. • Handled customer escalations and resolved conflicts professionally to ensure satisfaction. • Ensured schedule adherence by agents and maintained desired productivity levels across all service channels. • Maintained coaching logs and provided regular written feedback to agents for performance improvement. • Delegated tasks to high-potential team members, building a learning and development culture within the team. • Initiated consequence management steps for low-performing t
  • T
    EXECUTIVE ASSISTANT/ CUSTOMER CARE REPRESENTATIVE
    THE HAIRCOURT|
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Handled 25+ customer calls per hour and closed 15+ support tickets in under 45 minutes, delivering high satisfaction rates. • Utilized live chat and CRM tools to resolve customer issues in real time. • Implemented a ticketing system to manage issues and track recurring problems. • Collaborated with teams to address concerns quickly and improve service delivery • Delivered high-level executive support including email/calendar management and task coordination.. • Coordinated with cross-functional teams to ensure that all customer concerns were addressed swiftly, minimizing delays and improving the customer experience. • Provided operational support to executives, managing administrative tasks while ensuring that customer-facing conce
Education verified_user 0% verified
  • T
    Product Management
    TechCrush
    Apr 2025 - Current (3 months)
  • A
    Specialist
    Asana Academy
    Mar 2025 - Apr 2025 (2 months)
  • C
    Customer success specialist
    CustomerSuccessU
    Sep 2024 - Nov 2024 (3 months)
  • Google
    Foundations Of Project Management
    Google
    Aug 2024 - Sep 2024 (2 months)
  • Google
    Problem Solving And Decision Making
    Google
    Jul 2024 - Aug 2024 (2 months)
  • I
    IT Business Analysis - Heels and Tech
    Mar 2024 - Jun 2024 (4 months)
Projects verified_user 0% verified
  • J
    Jazz Effect Partnership Program
    May 2023
    • Designed operational plans and schedules for event stylists, improving efficiency • Supervised delivery, facilitated vendor partnerships, and 100%