Ziad Ibrahim Business Integration Analyst at Export Development Canada |

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Business Integration Analyst

Export Development Canada Exportation et dveloppement Canada

Jan 2019 - Current (7 years 10 months)

- Perform QA analysis to ensure functionality is performing as expected and request approval from the Business to implement the system change.
- Enhance Analysis and delivery of periodic changes to production systems
- Provide problem management processes coordination by using deep analytical and communication skills coupled with application integration and knowledge.
- Work collaboratively in an agile environment by adapting to multiple priorities within multiple line of businesses within EDC (Credit Insurance, Corporate Results, Business Relevant Processes).
- Communicate with all internal/External stakeholders on status of their processes that impacts EDC on a large scale within the Credit Insurance realm (Major Banks

Business Integration Specialist

Corel Corporation

Feb 2017 - Jan 2019 (2 years)

. Drive adoption of customer experience insights as strategic tools to inform changes to current Corel products and educate about current customer experience across the organization.
. Use insights to inform and implement strategic prioritization & integration decisions.
. Support leadership of Corel’s continual transition to being more customer centric, including participation in employee groups focused on education of customer-centricity, idea generation, and advocacy.
. Document technical requirements for ongoing e-Commerce enhancements based on business needs by creating functional specifications.
. Support the development of the requirements through QA and ultimately release, ensuring they deliver on the original fu

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Technical Business Analyst

WorkDynamics Technologies

Feb 2016 - Feb 2017 (1 year 1 month)

. Subject matter expert on ccmEnterprise Workflow Management Application.
. Leading, reviewing, assessing, defining and documenting requirements during
gathering sessions with multiple stakeholders (HQ, Regions, Other Government
Departments, Non-Government Stakeholders) and executive management.
. Developed workflows tailored to needs of the client and business user.
. Guided clients on how best to meet business requirements through: configuration,
customization and business intelligence.
. Designed and proposing the right solution to the business sponsors for approval.
. Planned and coordinating the approval process for the proposed solution.
. Design, configure, verify and validate program work

Senior Deployment Analyst/Scrum Leader

Phreesia

Jan 2014 - Jan 2016 (2 years 1 month)

. Installed and configured of the Phreesia integration software and Operating System
with EMR and PMS systems.
. Resolved technical issues during the integration deployment process.
. Configured core technical features of the Phreesia Application such as Pre-Visit,
E&B, Clinical, and Phreesia Payments.
. Performed End-to-End testing on the Phreesia Integration software to ensure
Integration.
. Integrated the Phreesia Software/Hardware components in complex and
challenging multi-vendor customer environments.
. Created and maintained test harnesses and infrastructure as needed
. Led work stream teams in developing multiple presentations for project leadership
to present technology options

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IT Security/QA Analyst

MD Financial Management Gestion financire MD

Aug 2012 - Jan 2014 (1 year 6 months)

. Tested, troubleshooted and coordinated to resolve reported software and/or data
issues while providing status to internal and external clients on a timely basis.
. Created a positive QA support experience and builds strong relationships through
deep problem understanding, ensuring timely resolution or escalation.
. Provided expert QA support within a Line of Business.
. Educated and trained clients one-on-one as needed to resolve requests. Expanded
current and upcoming software product knowledge within the specialty.
. Incident management - Research / creation / management / reporting / follow-up.
. Continually seek to improve technical skills as they relate to all areas of the support
organiza

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Bilingual Client-Technical Support Analyst

Independent Learning Systems

Sep 2011 - Aug 2012 (1 year)

. Provided 2nd and 3rd level support via phone, email and other web
technologies, including initial triage, trouble shooting and client education.
. Recommended or implemented new solutions or improvement to existing
technical support tools, procedures and processes.
. Provided training for and mentored others on the team.
. Collaborated with the Development and Product Management groups to resolve
client issues and suggest product enhancement based on client feedback.
. Provided direct technical support assistance with the client on various
ILS-developed web sites and troubleshoot any issues with development team as
required.
. Directly interacted with ILS clients as required in person, pho

Transportation Logistics and Project Coordinator

Canada Post Postes Canada

Mar 2011 - Sep 2011 (7 months)

. Facilitate daily network monitoring of time sensitive materials in a logistics
environment.
. Daily remote contact with Air Carriers / Ground Carriers
. Daily interaction with diverse customer base
. Applied decision / service controls.
. Incident management - Research / creation / management / reporting / follow-up
. Plans, schedules and confirms shipments with carriers as determined in order to
achieve Customer commitments.
. Updated various software systems daily with shipment status information for track
and trace capabilities.
. Used various software applications to proactively monitor and control shipments.
. Prepared and complete necessary management reports as required
.

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Infrastructure Protection Engineer Consultant

Sidem

Jan 2010 - Jan 2011 (1 year 1 month)

· Provided administrative support
· Schedule and dispatch fleet for transportation of aluminum materials, carriage or
for normal installation and services
· Coordinates internally with the shipping department for pick up and loading of
truck aluminum carrier.
· Provided support in Equipment procurement and contracting.
· Sustain daily statistics for sales amount on excel spreadsheet and send to
management team.
· Hydraulic systems
· Review invoice bills and confirm correct pricing using Oracle
· Advised all management and employees on all procedures, regulations, and policies
that relate to goods and services contracts.
· Aluminum quality control.
· Prepared office supplies or

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Executive and Administrative Assistant

Ministry of Tourism

Jan 2009 - Jan 2010 (1 year 1 month)

Responsible for product quality control with adherence to company standards.
· Provided support to consulting staff members including all elements of word
processing: typing proposals, reports, letters, and transmittals.
· Managed client contacts and Outlook calendars for Senior Consultants.
· Made travel arrangements; arrange luncheons, meetings and conference calls
· Took minutes in meetings and on conference calls.
· Provided support as needed to other team members within our group (i.e., proposal
assembly, report binding, filing, etc.).
· Assisted in drafting, proofreading and editing documents.

Ziad Ibrahim

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Ziad Ibrahim

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