Ziad Ibrahim Business Integration Analyst at Export Development Canada |

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Business Integration Analyst

Export Development Canada Exportation et dveloppement Canada

Jan 2019 - Current (7 years 4 months)

- Perform QA analysis to ensure functionality is performing as expected and request approval from the Business to implement the system change. - Enhance Analysis and delivery of periodic changes to production systems - Provide problem management processes coordination by using deep analytical and communication skills coupled with application integration and knowledge. - Work collaboratively in an agile environment by adapting to multiple priorities within multiple line of businesses within EDC (Credit Insurance, Corporate Results, Business Relevant Processes). - Communicate with all internal/External stakeholders on status of their processes that impacts EDC on a large scale within the Credit Insurance realm (Major Banks, Coface, IWCS Advis

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Business Integration Specialist

Corel Corporation

Feb 2017 - Jan 2019 (2 years)

. Drive adoption of customer experience insights as strategic tools to inform changes to current Corel products and educate about current customer experience across the organization. . Use insights to inform and implement strategic prioritization & integration decisions. . Support leadership of Corel’s continual transition to being more customer centric, including participation in employee groups focused on education of customer-centricity, idea generation, and advocacy. . Document technical requirements for ongoing e-Commerce enhancements based on business needs by creating functional specifications. . Support the development of the requirements through QA and ultimately release, ensuring they deliver on the original functional specificati

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Technical Business Analyst

WorkDynamics Technologies

Feb 2016 - Feb 2017 (1 year 1 month)

. Subject matter expert on ccmEnterprise Workflow Management Application. . Leading, reviewing, assessing, defining and documenting requirements during gathering sessions with multiple stakeholders (HQ, Regions, Other Government Departments, Non-Government Stakeholders) and executive management. . Developed workflows tailored to needs of the client and business user. . Guided clients on how best to meet business requirements through: configuration, customization and business intelligence. . Designed and proposing the right solution to the business sponsors for approval. . Planned and coordinating the approval process for the proposed solution. . Design, configure, verify and validate program workflows and correspondence management solution

Senior Deployment Analyst/Scrum Leader

Phreesia

Jan 2014 - Jan 2016 (2 years 1 month)

. Installed and configured of the Phreesia integration software and Operating System with EMR and PMS systems. . Resolved technical issues during the integration deployment process. . Configured core technical features of the Phreesia Application such as Pre-Visit, E&B, Clinical, and Phreesia Payments. . Performed End-to-End testing on the Phreesia Integration software to ensure Integration. . Integrated the Phreesia Software/Hardware components in complex and challenging multi-vendor customer environments. . Created and maintained test harnesses and infrastructure as needed . Led work stream teams in developing multiple presentations for project leadership to present technology options, as well as recommendations for risk mitigations and p

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IT Security/QA Analyst

MD Financial Management Gestion financire MD

Aug 2012 - Jan 2014 (1 year 6 months)

. Tested, troubleshooted and coordinated to resolve reported software and/or data issues while providing status to internal and external clients on a timely basis. . Created a positive QA support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation. . Provided expert QA support within a Line of Business. . Educated and trained clients one-on-one as needed to resolve requests. Expanded current and upcoming software product knowledge within the specialty. . Incident management - Research / creation / management / reporting / follow-up. . Continually seek to improve technical skills as they relate to all areas of the support organization through attending classes and providing

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Bilingual Client-Technical Support Analyst

Independent Learning Systems

Sep 2011 - Aug 2012 (1 year)

. Provided 2nd and 3rd level support via phone, email and other web technologies, including initial triage, trouble shooting and client education. . Recommended or implemented new solutions or improvement to existing technical support tools, procedures and processes. . Provided training for and mentored others on the team. . Collaborated with the Development and Product Management groups to resolve client issues and suggest product enhancement based on client feedback. . Provided direct technical support assistance with the client on various ILS-developed web sites and troubleshoot any issues with development team as required. . Directly interacted with ILS clients as required in person, phone, email and web meetings. . Created design, tech

Transportation Logistics and Project Coordinator

Canada Post Postes Canada

Mar 2011 - Sep 2011 (7 months)

. Facilitate daily network monitoring of time sensitive materials in a logistics environment. . Daily remote contact with Air Carriers / Ground Carriers . Daily interaction with diverse customer base . Applied decision / service controls. . Incident management - Research / creation / management / reporting / follow-up . Plans, schedules and confirms shipments with carriers as determined in order to achieve Customer commitments. . Updated various software systems daily with shipment status information for track and trace capabilities. . Used various software applications to proactively monitor and control shipments. . Prepared and complete necessary management reports as required . Provided support to consulting staff members including all e

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Infrastructure Protection Engineer Consultant

Sidem

Jan 2010 - Jan 2011 (1 year 1 month)

· Provided administrative support · Schedule and dispatch fleet for transportation of aluminum materials, carriage or for normal installation and services · Coordinates internally with the shipping department for pick up and loading of truck aluminum carrier. · Provided support in Equipment procurement and contracting. · Sustain daily statistics for sales amount on excel spreadsheet and send to management team. · Hydraulic systems · Review invoice bills and confirm correct pricing using Oracle · Advised all management and employees on all procedures, regulations, and policies that relate to goods and services contracts. · Aluminum quality control. · Prepared office supplies orders and forwarded it to management for approval before purchasin

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Executive and Administrative Assistant

Ministry of Tourism

Jan 2009 - Jan 2010 (1 year 1 month)

Responsible for product quality control with adherence to company standards. · Provided support to consulting staff members including all elements of word processing: typing proposals, reports, letters, and transmittals. · Managed client contacts and Outlook calendars for Senior Consultants. · Made travel arrangements; arrange luncheons, meetings and conference calls · Took minutes in meetings and on conference calls. · Provided support as needed to other team members within our group (i.e., proposal assembly, report binding, filing, etc.). · Assisted in drafting, proofreading and editing documents.

Ziad Ibrahim

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