Zia Austria

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Senior Admin, Business Support & HR

Clarion Communication Management Ltd

Feb 2023 - Current (2 years 9 months)

• Telecoms - Requesting LOAs, submitting number ports/migrations, raising POVs. • Manage broadband and leased line services: Checking availability, quoting, ordering, ceasing and managing installations. • Line tests. • Client Onboarding - Create pricing templates and customer proposals, issue order forms, set up customer accounts. • Finance Support - Answering customer and in-house queries, profit tracking, approving supplier invoices and monthly billing, identifying discrepancies and price increases. • HR - New employee onboarding, assisting with recruitment. • Tracked annual leave, sick days and performance reviews. • CRM & Data Management - Creating and updating customer records, contracts, activities. • Uploading weekly sales l

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Senior Admin, Logistics & Customer Service

WaterRower UK

Sep 2021 - Dec 2022 (1 year 4 months)

• Inputting order entries into MYOB and CRM systems. • First point of contact for retailers, receiving and processing purchase orders. • Assisting the finance team with invoices, weekly statements and overdue accounts. • Dealing with customer queries, inbox management, responding to emails, answering calls and overseeing LiveChat. • Organising daily despatch with third party couriers. • Working with the warehouse team, packing and labelling goods/mail. • Contacting and arranging delivery/installation with customers. • Notifying customers of order despatch. • Monitoring and updating stock levels daily. • Managing courier issues and deliveries. • Cancelling and amending customer orders. • Assisting the technical support team with

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Inventory Clerk

Integrity Property Services

Jul 2019 - Sep 2021 (2 years 3 months)

• Collecting and returning property keys. • Creating a detailed report of the contents and the condition of a property. • Thorough inspections of furniture and overall maintenance. • Gas, electric and water meter checks. • Comparing and updating check out reports to inventories. • Handing over keys and completing check ins with tenants. • Mentoring and training new inventory clerks.

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Studio Manager & Head Make Up Artist

Shutter Studios

Dec 2017 - Jul 2019 (1 year 8 months)

• Answering calls. • Responding to emails. • Networking. • Managing photoshoots, makeup sessions and podcast recordings. • Processing bookings and transactions. • Coordinated logistics and scheduled resources to ensure seamless execution of back-to-back bookings.

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Administrator

CPL Training

Sep 2017 - Mar 2020 (2 years 7 months)

• Overseeing as many as twenty-five candidates. • Registration. • Verifying identification. • Reviewing Personal License and DBS applications. • Exam preparation and invigilation. • Processed and tracked sensitive documentation for candidate assessments.

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Assistant Office Manager

Primera Homes

Nov 2014 - Dec 2017 (3 years 2 months)

• Answering calls. • Responding to emails. • Basic admin. • Organising property viewings, cleaning, inventories, check outs, inspections. • Assist dealing with property management and maintenance issues. • Overseeing a team of three. • Coordinated daily office operations, ensuring seamless scheduling and communication.

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Head Receptionist

Secrets Nightclub

Oct 2008 - Nov 2014 (6 years 2 months)

• Greeting guests, maintaining high standards of hospitality. • Handling cash and card transactions of a high caliber. • Answering calls. • Taking bookings and reservations. • Responsible for the cloakroom. • Finalising the daily till float and banking. • Mentoring and training receptionists. • Ensuring seamless guest flow during peak hours.

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