Zeus Vladimir Quezada Perez
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Customer support/Virtual Assistant/Technical Support/Sales Agent
Departamento de La Libertad, El Salvador
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- SVirtual AssistantStreetSmart InsuranceApr 2022 - Current (4 years 4 months)- Due to the high demand of the owners of the family business, I was the only one in charge of all deligencies from the commercial insurance lines, among 12 different virtual assistants at the moment. - I would take care of phone calls, emails and text messages; Manage insurance policies, claims, certificates of insurance, renewals and anything requested by the insurance agent assigned to me.
Customer service agentTelus InternationalJan 2020 - Apr 2022 (2 years 4 months)- Top Performer for various months in a row - Sales representative and customer support agent for Google DM and Google Fi Project.- FInbound Sales SpecialistFOCUS EL SALVADORAug 2019 - Dec 2019 (5 months)Further extended my experience as a sales representative in the electricity industry. I was able to develop a strong outbound and inbound sales technique and performed the best in my team for several months.
- Customer Service SpecialistSkyCom BPOApr 2019 - Jun 2019 (3 months)Dedicated to helping fill in agents from different accounts and I was able to manage several accounts simultaneously depending on where I was needed at the time. Acquired insurance and hotel reservation accounts as well as fast food restaurant orders. This is relevant to my insurance history because I was able to work in the billing department of a famous hospital chain. I used to handle inquiries regarding their claims and handling insurance coverage.
- Customer Service RepresentativeThe Office GurusNov 2016 - Mar 2019 (2 years 5 months)Sales agent. I have developed myself as a strong outbound sales representative, being at the top ranks since I started. Experienced in electricity accounts and food delivery accounts, mentoring my team, and also being a floor walker
- Inbound Customer Service RepresentativeThe Office GurusJan 2013 - Mar 2016 (3 years 3 months)Customer service and technical support agent for over two years at Motorola Account, hitting records when it comes to account numbers and being a top performer for several consecutive months. Able to deal with escalated customers and provide excellent customer support. Performed orders and filed warranty and replacement orders, did order management and back office for over 2 years.
- Customer Service AgentConcentrixJun 2012 - Jul 2013 (1 year 2 months)Customer service agent for over two years at US Cellular account, being top performer for several months, able to combine customer service and technical support duties along with claim processes, payments, and warranty requests.