Z

Zcherielyn Gallardo

About

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Studied at Open University Malaysia
Selangor, Malaysia

Contact Zcherielyn regarding: 
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Timeline


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Résumé


Jobs verified_user 0% verified
  • Agoda
    Customer Service Specialist
    Agoda
    Jun 2023 - Oct 2023 (5 months)
    •Deliver outstanding customer service by effectively managing the needs of customers, including guests and partners, through various communication channels such as phone, email, and live chat. • Handle a high volume of inquiries from clients and customers in a professional manner, ensuring their needs are met promptly and effectively. • Take ownership of customer issues and concerns, including operational matters and pricing or invoice queries, ensuring resolution to the customer's satisfaction. • Maintain a high level of integrity and confidentiality by safeguarding customer information at all times. Work towards meeting individual Key Performance Indicators (KPIs) and team goals, demonstrating accountability for performance targets. •
  • F
    Freelance
    Nov 2019 - May 2023 (3 years 7 months)
    • Worked well independently and on a team to solve problems. • Served as a friendly, hardworking, and punctual employee. • Organized and prioritized work to complete assignments in a timely, efficient manner. • Brought forth an exceptional work ethic and commitment to company values. • Led teams with resourcefulness and strong leadership skills.
  • J
    Receptionist cum Admin
    Jobstreet Malaysia
    Oct 2018 - Apr 2019 (7 months)
    • Brought forth strong ability for multitasking and prioritizing tasks. • Greeted clients and provided them with information and superior service. • Answered phone calls and handled all front desk responsibilities. • Exceptional phone etiquette and a patient attitude. • Maintained accurate client records and provided office employees with assistance.
  • R
    Customer Service and Operations
    Recommend Group Sejasacom Recommendmy
    Mar 2018 - Oct 2018 (8 months)
    • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customers. • Accurately verified information and updated information databases as necessary. • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. • Provided customers with quality assistance through phone calls, emails, and internet chats. • Developed a strong working knowledge of products and offerings.
  • M
    Court Interpreter
    Maven International
    Sep 2017 - Mar 2018 (7 months)
  • R
    Assistant Manager
    Rakshee
    May 2017 - Feb 2018 (10 months)
  • K
    Webstore Assistant
    Kinokuniya Book Store
    Aug 2016 - Apr 2017 (9 months)
  • M
    Retail Assistant
    Mothers en Vogue Sdn Bhd
    Sep 2012 - Nov 2013 (1 year 3 months)
  • R
    Principal Consultant Technical Sales
    Runlevel Technologies Sdn Bhd
    Oct 2010 - Aug 2012 (1 year 11 months)
  • F
    Sales Consultant
    FMC Technologies Sdn Bhd
    Mar 2007 - Sep 2010 (3 years 7 months)
Education verified_user 0% verified
  • Open University Malaysia
    Diploma in Human Resource Management, Human Resources Management/Personnel Administration, General
    Open University Malaysia
    Sep 2016 - Aug 2021 (5 years)