Zargham Parvez

C

Customer Success and Project Coordinator

CareVMA

Jan 2024 - Current (2 years 6 months)

Managed and mentored a remote, cross-functional team of 15-16 Virtual Assistants, establishing clear performance benchmarks and accountability check-ins to achieve and maintain a sector-leading client retention rate of 95%. Initiated and led a comprehensive six-week operational review process. Conducted detailed workload analysis that resulted in the identification and implementation of 5 core process improvements, directly boosting overall team efficiency by 15% (measured by a reduction in client ticket resolution time). Served as the central coordination liaison between the Recruitment, Operations, and Sales departments. Successfully managed the full project lifecycle onboarding for 30+ new clients and 10+ VAs, ensuring accurate expectati

B

Business Development Executive & Closer

BCIM - Information Process Solutions

Jan 2022 - Jan 2024 (2 years 1 month)

Developed and executed targeted sales strategies for specialized B2B healthcare services. Drove significant pipeline expansion, contributing to a 20% increase in measurable revenue potential by positioning the service as a cost-saving solution for administrative workload reduction in physician practices. Functioned as the dedicated deal closer, utilizing advanced persuasive and negotiation skills to articulate the service's quantifiable Return on Investment (ROI), resulting in the acquisition of an average of 5 new high-value client contracts per quarter. Established and maintained strong initial client relationships, transforming prospects into loyal long-term customers by providing expert knowledge and demonstrating high-level consultativ

F

Call Center Representative

Frizpy

Jan 2021

Delivered exceptional customer service by mastering extensive product and service knowledge, consistently resolving complex inquiries efficiently, and maintaining a positive customer satisfaction rating exceeding 90%. Accurately tracked requests, systematically documented problems, and recorded effective solutions within the proprietary sales system, creating a comprehensive interaction history that was utilized to streamline future training materials.

H

Sales Executive & Closer

HR BPO

Jan 2020

Managed a full sales pipeline from lead qualification to final conversion in a fast-paced BPO environment. Specialized in the final stages of the sales cycle, ensuring meticulous follow-up and effective articulation of service value to finalize customer contracts.

Sales Executive & Closer

AB Marketing

Jan 2020

Executed high-volume outbound sales campaigns, utilizing persuasive communication and advanced negotiation techniques to secure client commitments and close deals. Successfully built rapport with prospects and navigated complex sales objections to consistently meet daily and weekly closing targets.

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