Zar Ali

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Sales Development Representative

Pavago,

Jan 2024 - Jun 2024 (6 months)

• Lead Generation: Prospected and qualified leads in the Property Management sector through cold calling and email outreach. Collaborated with marketing on targeted campaigns. • Outbound Calling: Conducted 150 to 175 outbound calls to engage prospects, qualify them, and schedule meetings or demos. • Relationship Building: Nurtured lead relationships through personalized communication and follow-ups. • CRM Management: Maintained accurate CRM records and tracked lead generation metrics for optimization. • Qualification: Assessed client needs to ensure alignment with financial products/services. • Appointment Setting: Scheduled meetings for senior sales reps with qualified leads. • Pipeline Management: Managed and updated CRM to ensure

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Customer Support Executive

HRSG OutsourcingUfone

Jul 2016 - Aug 2017 (1 year 2 months)

• Built strong relationships with internal operations team to support candidates appearing for International Exams. • Built a strong relationship with customers by meeting the SLAs of call & emails through prompt response on emails & Inbound/Outbound calls. • Resolving customer queries by creating ticket on CRM & active communication with the Internal Department.

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Account Executive

Bobtail Capital,

• Prospected and acquired new clients in the transportation and logistics industry, Built and strengthened relationships with new and existing clients by making cold calls, Emails & Social Media Outreach. • Qualified leads, built relationships and executed sales strategies to drive new business. • Converted prospects & leads into Bobtail clients.

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Email Support Representative

KeepTruckin Inc.

• Proactively consult with trucking businesses to uncover their unique needs and help advise on best solutions for their business. • Demo KeepTruckin software to prospective fleet managers for small fleets & New Business. • Execution of the entire sales process from qualifying to closing of the deal using tools like Salesforce & Salesloft. • Adhere to daily workflow including KPIs, such as calls/emails per day and attending customer meetings on time plus additional administrative work.

Sales Executive

IBEX Global

Utilizing Zendesk as a CRM to manage up to 200-400 client contacts per day. Receiving & resolving of customers requests and complaints via email & Live Chat for (EMEA Region). Processing refunds in terms of compensation on an internal tool. Providing Live assistance on Chat to customers regarding their queries. Adhering to the daily KPIs & Targets set for email & live chats.

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