Zanele Memela Business Administrator

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Sales Development Representative

Roadflex

Mar 2026 - Current (4 months)

Driving lead generation and outbound sales initiatives for RoadFlex • Identifying and connecting with key decision-makers in the fleet and transportation industry • Building relationships with prospects to understand their operational challenges • Collaborating with the sales team to exceed monthly targets

Sales Agent Connectivity

Webafrica

Jun 2024 - Oct 2024 (5 months)

- Conducted cold canvassing and closed sales to achieve individual targets, demonstrating strong outbound sales capabilities. - Managed pipeline reporting, lead generation, and customer retention, ensuring a robust sales process that maximized client satisfaction. - Provided account management and maintained detailed sales records, while utilizing Zoom to host and attend meetings with my team, ensuring effective communication and collaboration in achieving sales goals. - Leveraged marketing skills to effectively promote the company to potential clients, enhancing outreach efforts and contributing to overall sales success. - Utilized candidate relationship management (CRM) systems to efficiently hunt for leads and maintain up-to-date cus

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Chat Operator

Texting Factory

Jul 2023 - Jun 2024 (1 year)

• Delivered real-time chat-based support to clients with accuracy and professionalism. • Responded to multiple inquiries simultaneously using strong multitasking and writing skills. • Maintained client confidentiality and upheld brand tone and communication quality. Additionally, utilized Zoom for video calls to assist elderly clients, ensuring clear communication and personalized support when needed.

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Front Desk Receptionist

Isoso Foods

Aug 2021 - Jul 2022 (1 year)

• Managed all reception duties including answering phones, scheduling appointments, and guest welcoming. • Handled administrative duties including data entry, filing, bookkeeping, and event coordination, utilizing strategic planning skills to effectively organize events for the restaurant, ensuring smooth operations and enhanced guest experiences. • Maintained a professional and friendly environment for staff and clients, fostering positive interactions and satisfaction.

Part-time sales agent

Bayport Financial Services

Apr 2018 - Oct 2018 (7 months)

• Consulted clients on financial products and guided them through the loan application process. • Identified customer needs and recommended customized loan solutions. • Built lasting client relationships by ensuring transparency and satisfaction. Additionally, engaged in field work to proactively approach potential clients in need of financial services, enhancing outreach efforts. Collected and uploaded relevant data into the company's system, contributing to improved tracking and reporting of client interactions and service effectiveness. Utilized candidate relationship management (CRM) techniques to effectively update clients on their insurance loans, ensuring they received timely information and support throughout the process.

Care giver

Road Accident Fund

Sep 2017 - Jun 2023 (5 years 10 months)

• Delivered daily personal care, emotional support, and physical assistance to patients with long-term injuries. • Followed established care plans and worked closely with family members and case managers. • Maintained records, scheduled appointments, and ensured patient well-being in home and hospital settings, while also employing strategic planning skills to effectively organize and manage the schedules for the clients I assisted, ensuring their needs were met in a timely and efficient manner.

Zanele Memela

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