Jennifer Andrea Zamora HR & Operations professional | Client Success Manager |

T

Operations and Growth Director

TalentBridge Consulting

Nov 2025 - Current (8 months)

· Doubled the company's operational capacity within the first 90 days by redesigning core workflows, implementing scalable systems, and aligning team structure to business goals. · Drove a 400% increase in revenue by leading growth strategy initiatives, identifying new service opportunities, and optimizing the client acquisition and delivery process. · Established the operational infrastructure including SOPs, team accountability systems, and performance frameworks to support sustainable growth across a remote, distributed team. · Partnered directly with leadership on strategic planning, translating high-level goals into actionable operational roadmaps with measurable KPIs.

B

Client Relationship Manager

BetterWho

Jan 2025 - Nov 2025 (11 months)

· Managed a high-volume portfolio of 40+ active memberships and 15 new clients per month, with simultaneous proactive oversight of 45 accounts within the 90-day placement guarantee window totaling 80+ client relationships managed concurrently at any given time. · Served as the escalation point of contact for the entire account management team, stepping in on any client experiencing service dissatisfaction, high employee turnover, or fulfillment risk, diagnosing root causes and leading resolution. · Conducted 1:1 coaching sessions with placed employees at high-friction accounts, proactively addressing relationship issues between employees and clients before they escalated to replacements or cancellations. · Acted as the team's subject matter

B

RTM Direct Manager / Head of Talent

BetterWho

Aug 2023 - Jan 2025 (1 year 6 months)

· Led the talent acquisition & client success teams, overseeing full-cycle hiring across multiple client accounts simultaneously. · Designed and implemented client onboarding workflows that improved new client experience scores by 60%. · Took ownership of client retention as a strategic priority implementing formal 30/60/90-day client check-in frameworks with structured talking points, reducing ambiguity in the guarantee period and improving long-term account health. · Redesigned the client onboarding process from intake to placement confirmation, cutting onboarding time by 50% and ensuring clients were fully prepared before employee start dates (platforms, payments, communication tools). · Launched a structured employee referral program i

B

Recruitment Manager

BetterWho

Jun 2021 - Aug 2023 (2 years 3 months)

· Inherited a fully manual recruiting operation department, running with no automation, landing page, or structured process and rebuilt it end-to-end within the first year. · Led the design and launch of the company's first dedicated talent attraction website, overseeing UX, content, and technical setup, shifting candidate intake from email inboxes to a structured, trackable pipeline. · Introduced automated candidate communication tools, eliminating manual email follow-up and reducing response lag across the funnel. · Expanded sourcing beyond Facebook to LinkedIn campaigns, remote work platforms, and virtual job fairs on social media improving application quality by ~50% (from ~1,000 general submissions to ~500 highly relevant candidates pe

Recruiter Manager

Gracemark Solutions

Jul 2020 - Jun 2021 (1 year)

· Operated as a senior-level account manager and talent partner simultaneously, owning the full client lifecycle from contract definition and role scoping through candidate presentation, selection support, and ongoing relationship management. · Managed global talent searches across the United States, Europe, Asia, and Brazil, navigating market-specific sourcing strategies, compensation benchmarks, and candidate expectations across regions. · Served as the client-facing talent Manager for enterprise-level accounts, including Fortune 500 and multinational organizations, regularly participating in high-stakes client meetings alongside the company founder, representing the firm's talent delivery capabilities at the executive level. · Applied s

Talent Acquisition specialist

ATENTO S.A.

Apr 2020 - Jun 2020 (3 months)

· Partnered closely with the recruitment team to validate candidate fit against technical and competency requirements defined by the client, ensuring pre-selected profiles met the exact standard before advancing. · Conducted final-round interviews and made hiring decisions, including extending job offers and structuring compensation packages aligned with client expectations. · Contributed to establishing interviewing criteria and key performance indicators for candidate evaluation, improving consistency and quality of hiring decisions throughout the project.

Senior HR Recruiter

Sykes

Oct 2011 - Nov 2019 (8 years 2 months)

· Managed full-cycle recruitment for major tech and customer service accounts, including pre-selection, competency-based interviews, assessments, reference checks, offers, and onboarding. · Handled complete new hire administration: employee file creation, activation reporting, payroll documentation, and first-day induction covering benefits, conduct standards, and systems. · Led sourcing activities and job fair participation; contributed to sourcing reporting and pipeline management across multiple active accounts simultaneously. · Conducted English proficiency, computer skills, and psychological evaluations as part of a structured assessment framework for specialized client accounts

Jennifer Andrea Zamora

About

Detail

Timeline

Résumé

Jennifer Andrea Zamora new_releases

About

Detail

Jennifer Andrea Zamora