Zaira Yoselin Diaz Sanchez

S

Sales Representative

Spines Publishing

Jan 2025 - Current (1 year 7 months)

Engaged in outbound sales campaigns to promote digital publishing services, consistently exceeding targets through strategic prospecting and effective lead generation. Managed a robust pipeline of leads, conducted in-depth needs assessments, and closed deals by providing personalized support and demonstrating strong communication skills. Operated effectively in a fast-paced freelance environment, showcasing goal-driven performance, adaptability, and excellent task management. • Leveraged customer service expertise to foster strong client relationships, ensuring satisfaction and repeat business by addressing inquiries and resolving issues promptly. • Applied knowledge of e-commerce sales principles to understand online purchasing behaviors,

Collections Representative/Customer care

GoodLeap

Aug 2024 - Mar 2025 (8 months)

As a Collections Representative/Customer Care professional, I was responsible for processing payments and resolving customer inquiries for sustainability-focused projects across the U.S. I ensured client satisfaction through timely communication and adherence to compliance standards. Additionally, I utilized lead management skills by using Salesforce to maintain an organized pipeline, which enhanced my ability to track customer interactions and follow up effectively, ultimately contributing to improved customer service and project outcomes. My experience also included handling pricing inquiries and managing sales in moving services, which involved receiving calls from leads and providing them with the necessary information to facilitate the

A

Virtual Assistant

Anequim (Real Estate Sector)

May 2024 - Dec 2024 (8 months)

As a Virtual Assistant, I provided bilingual customer service and administrative support for property management operations in the U.S. I coordinated schedules, managed tenant communications, and supported the team as an assistant manager. Utilizing tools like Salesforce and Google Workspace, I ensured smooth day-to-day operations and high customer satisfaction. Additionally, I engaged in cold calling to new tenants to ensure all necessary paperwork was sent, which enhanced our onboarding process and improved tenant relations. My role required a strong focus on organization and communication, allowing me to effectively manage tasks and maintain a high level of professionalism in all interactions.

[

Medical Interpreter

[Private Client – LLC]

Jan 2024 - Aug 2024 (8 months)

As a Medical Interpreter, I offered remote medical interpretation services between healthcare providers and Spanish-speaking patients across the U.S., ensuring accurate, confidential, and culturally appropriate communication in various medical settings, including consultations, follow-ups, and emergency interactions. I maintained HIPAA compliance and upheld high standards of professionalism in all sessions. Additionally, I utilized Google Workspace and Microsoft 365 for scheduling meetings, which facilitated better coordination and communication among healthcare teams, enhancing the overall efficiency of the interpretation process. I also handled inbound calls from clients, ensuring their needs were addressed promptly and effectively, contr

A

Customer care/sales

ABG

Oct 2023 - Mar 2024 (6 months)

As a Customer Care/Sales professional, I managed vehicle reservations and provided bilingual support for U.S.-based clients, delivering high-quality service while resolving booking issues and improving customer retention. Additionally, I utilized lead management skills through effective internal communication to track potential sales on qualified leads, ensuring a streamlined approach to customer engagement and sales opportunities. Engaging in data reporting practices allowed me to analyze customer interactions and enhance service delivery, contributing to overall business growth and client satisfaction. I leveraged my pricing knowledge to effectively communicate costs and options to clients, ensuring transparency and fostering trust. Furth

Customer care/sales

Reliant Energy

Dec 2021 - Jul 2022 (8 months)

Processed payments and promoted service upgrades for energy accounts, achieving performance goals in sales and customer satisfaction through personalized support. Additionally, utilized data reporting skills to enhance internal communication, updating leads and checking potential clients to ensure effective retention strategies were in place. Focused on both B2B campaign management and car sales methodologies to inform customer outreach and sales strategy, thereby broadening the scope of effective client engagement and conversion. - Applied extensive experience in home improvement, roofing, and solar panel service to provide specialized customer support and collections management, leveraging my deep industry knowledge to resolve complex cl

S

Receptionist

Studies DR TJ Oriard SA de CV

Oct 2019 - Jun 2021 (1 year 9 months)

As a Receptionist, I oversaw daily operations of the medical laboratory, including patient check-ins, blood test coordination, and payment transactions, while maintaining a calm and organized front desk environment. Additionally, I managed inbound calls from doctors and patients, ensuring effective communication and support, which contributed to a seamless operational flow. My role also involved utilizing customer relationship management (CRM) tools, such as Salesforce, to enhance client interactions and streamline processes, thereby improving overall customer support and engagement. This integration of CRM not only facilitated better tracking of client needs but also reinforced my commitment to providing exceptional service in a fast-paced

R

Receptionist

Feb 2017 - Feb 2018 (1 year 1 month)

Managed customer service and store operations, including payment collection and inventory assistance, while building rapport with clients and supporting sales initiatives. Additionally, utilized executive assistance skills to ensure timely appointment management and effectively managed my boss's agenda, contributing to a more organized and efficient work environment. • Leveraged experience in healthcare administration from a medical laboratory reception role, where I was responsible for all patient registrations and management of medical files, to ensure a highly organized and secure patient intake process and information handling. • Advanced from receptionist duties to a medical assistant role, demonstrating a capacity for growth and incre

N

Academic Adviser

National Institute of Public Administration

Apr 2015 - Jan 2017 (1 year 10 months)

As an Academic Adviser, I monitored and supported user activity on the online academic platform, providing technical assistance and guidance on course navigation to enhance user engagement in training programs. Additionally, I was responsible for managing appointments and coordinating Google Meet sessions with the IT department and classmates, ensuring effective communication and collaboration among team members. This role required a high level of organization and attention to detail, which contributed to the overall success of the academic advising process. I also handled inbound calls from students and teachers seeking support, further enhancing the communication flow and ensuring that all inquiries were addressed promptly and effectively

Zaira Yoselin Diaz Sanchez

About

Detail

Timeline

Résumé