Z
Zainab Longe
About
Detail
Lagos, Nigeria
Résumé
Jobs
verified_user
0% verified
Customer Experience AnalystFlutterwaveJan 2024 - Current (2 years 10 months)• First point of contact for internal and external customers' via calls, chats and email within company specified timeframe. • Proficiently addressing customer complaints, delivering timely solutions and alternatives and ensuring resolution through effective communication. • Documenting and maintaining important customer information and interactions to track and analyze patterns for continuous service improvement. • Diligently collecting and recording customer feedback and information, facilitating seamless communication with relevant departments and team members for effective and enhanced collaboration. • Crafting an exceptional customer experience at every touchpoint by proactively educating customers about the diverse range of servi- GCustomer Service ExecutiveGreenlight Planet – Sunking SolarNov 2021 - Jan 2024 (2 years 3 months)• Reviewed and resolved tickets of prospective customers via Zendesk. • Called customers for verification of details. • Handled inbound customer requests, enquiries, feedbacks and complaints and providing swift response and resolutions. • Escalated issues for proper investigation and resolutions where necessary. • Worked on the welcome campaign to ensure that customers had been properly onboarded. • Conducted surveys to confirm state of customers products and satisfaction level with the service received.
- Customer Service RepresentativeUNION BANK OF NIGERIAJul 2018 - Nov 2021 (3 years 5 months)Received customers concerns via social media: Facebook, twitter, Instagram and live chats. • Received customers concerns via social media: Facebook, twitter, Instagram and live chats. • Handled requests, enquiries and complaints as well as feedbacks. • Escalated issues for proper investigation and resolutions where necessary. • Followed up customer calls where required. • Provided swift response and resolutions to customers queries. • Researched required information using available resources. • Provided customers with products and services information and cross selling. • Documented all interactions according to standard operating procedures. ◦ Mentored and trained new staff.
- Call Center RepresentativeISON BPOFeb 2017 - Apr 2017 (3 months)• Answered calls and handled customers' requests, enquiries, feedbacks and complaints. • Identified and escalated priority issues • Provided customers with products and services information.
- SContent Creator / Public Relations OfficerSpecial Edition MediaJun 2016 - Aug 2016 (3 months)• Conducted Interviews for projects. • Transcribed and created contents. • Authored a biography "Ishola Bewaji: A Portrait of Impact". • Marketed services to client's one-on-one. • Sourced, secured and executed projects for the organization.
- Secondary School TeacherNational Youth Service CorpsJun 2015 - Apr 2016 (11 months)• Taught students according to the syllabus. • Mentored students and maintained proper coordination. ◦ Conducted tests and examinations to test students' knowledge.
- OPerforming AthleteOgun State Sports CouncilJul 2014 - Jan 2015 (7 months)• Trained individually and with the team consistently in preparation for competitions • Represented the state in intra and inter-state competitions.
Education
verified_user
0% verified
- CProfessional Conducts and Ethics Certification.Chattered Institute of Bankers of NigeriaJan 2019
- UContact Centre / Customer Experience Training.U-Connect LagosDec 2018
- USocial WorkUniversity of Ibadan. PGDSWMar 2017 - Feb 2018 (1 year)
- CCertificate of Completion of MTN How May I Help You Training.Jan 2017 - Mar 2017 (3 months)
- CPost Graduate DiplomaChattered Institute of Customer Relationship ManagementJun 2015 - Jan 2016 (8 months)
- B.AObafemi Awolowo UniversityMay 2010 - Jan 2014 (3 years 9 months)
Awards
verified_user
0% verified
- SSuper star award- ProspectSunkingDec 2022