Z

Zac McCarthy

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Kansas, United States

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work
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Résumé

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  • AHEAD
    Manager, Client Success
    AHEAD
    Aug 2022 - Current (3 years 11 months)
    As the Manager of Client Success, I engaged with engineers and clients to ensure service delivery met the highest standards and aligned with client expectations. I managed over $8.3 million in ARR across 50+ accounts, providing essential post-sale support and advocacy. I owned relationships with C-Suite executives and engineers, identifying new hardware and service opportunities across multiple technology pillars. My efforts boosted client retention by 15%, resulting in a $1 million increase in annual revenues. I oversaw a team of 10, coordinating 100 client projects annually, and enhanced customer satisfaction by 20% through improved communication processes and the implementation of feedback systems. Additionally, I assisted in the deploym
  • G
    Senior Customer Success Manager
    Gravy Solutions
    Oct 2021 - Jun 2022 (9 months)
    As a Senior Customer Success Manager, I maintained an impressive average NPS score of 90 through exceptional service and relationship management, while successfully retaining over 98% of Monthly Recurring Revenue (MRR). I approached clients proactively with curiosity to gain a deeper understanding of their needs, creating alignment between partners both internally and externally. I onboarded clients with clear expectations for their experience, utilizing platforms such as Salesforce, Gong, and ChurnZero to streamline processes. My personalized onboarding strategies increased client retention revenue by $1.5MM annually and improved customer satisfaction scores by 30% through dedicated account management practices. I oversaw a team of five cu
  • A
    Account Executive
    Alpha Broder
    Mar 2021 - Nov 2021 (9 months)
    Maintained and built relationships with 700+ accounts. Maximized my two decades of apparel printing, manufacturing and promotional product distributor experience to relate and empathize with customer base. Grew sales to over $23 million in revenue (+25% growth) with innovative GTM strategies, and personal engagement with clients. Grew base through service and consultative and relational sales focus. Manage logistics for hundreds of thousands of products. Expanded client portfolio resulting in $1.5 MM additional revenue over six months. Boosted quarterly sales by 20% by implementing personalized client engagement strategies. Expanded market share by 10% by optimizing B2B sales pipelines and leveraging CRM tools.
  • R
    President/Founder
    Restoration Apparel Co
    Jan 2017 - Jan 2021 (4 years 1 month)
    As President/Founder, I oversaw operations and sales, successfully scaling the business from $0 to $1MM in the first year. I grew the staff from 4 to 400 across 5 countries, creating and developing lasting relationships with customers through a focus on exceptional customer experience. My strategic initiatives increased annual revenue by $2MM through the establishment of strategic partnerships and brand expansion. I improved supply chain efficiency, resulting in annual cost savings of 15%, and managed a team of 50 across 3 different departments while handling a budget of $5MM. I executed 25 product launches within a year, each with budgets of up to $100,000, and boosted customer satisfaction scores by 40% by implementing a comprehensive CRM
  • T
    Director, Business Development / Sales & Client Experience
    The Global Orphan Project
    Jan 2015 - Jan 2017 (2 years 1 month)
    Signed flagship customers such as AllMade, that allowed the company to create over 200 jobs domestically and internationally. Created living wage apparel solutions GTM strategyDesigned and implemented customer success processes and program. Exercised problem solving skills to trouble shoot issues in all departments. Developed the client experience role, training and hiring for all client facing roles. Worked with global team to design operations / manufacturing facilities. Built out 50k sf of manufacturing space. Boosted regional sales by $2 million by implementing targeted client engagement strategies. Improved client retention rate by 15% by developing comprehensive customer experience programs. Managed 10 major projects concurrently, eac