Z

Zachary Turner

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Culpeper, Virginia, United States
Contact Zachary regarding: 
work
Full-time jobs

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • GetInsured
    Customer Support Representative
    GetInsured
    Apr 2023 - Jan 2024 (10 months)
    Resolved customer complaints by distinguishing, prioritizing and reporting technical issues. Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of the client and company. Balanced multiple priorities while maintaining a focus on excellent communication and attention to detail. Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery. Connected with customers to address questions and resolve issues through phone and e-mail. Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed. Documented customer interactions in an online portal and assisted cross-functionally wi
  • YouTube
    Content Creator
    YouTube
    Jan 2021 - Current (5 years 10 months)
    Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements. Applied current editing and photography tools to create images and videos that appeal to a targeted audience. Utilized digital publishing platforms to prepare well-structured and easily navigated content.
  • Rev
    Audio Transcriptionist
    Rev
    Oct 2019 - Current (7 years 1 month)
    Rev+ accuracy of 5.0 over 72 jobs Rev+ formatting of 4.93 over 72 jobs Followed specific guidelines and style rules to meet clients' requirements and maintain consistency. Enhanced transcription accuracy by diligently proofreading and editing final documents. Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed documents. Earned recognition for outstanding performance within the team and from clients.
  • W
    VDOT Intermediate Work Zone Traffic Control/Flagger
    Warrior Safety Solutions LLC
    Jun 2019 - Sep 2022 (3 years 4 months)
    Assisted in setting up traffic control plans according to project specifications and local regulation, maintaining orderly work zones. Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents on site. Maintained a strong knowledge of state-specified traffic laws and regulations related to flagging operations and worksite safety, ensuring compliance within the workplace. Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth and safe traffic flow at all times. Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to
Education verified_user 0% verified
  • GEORGE MASON UNIVERSITY
    Some college
    GEORGE MASON UNIVERSITY
    Sep 2011 - Jun 2013 (1 year 10 months)
  • morristown high school
    High School Diploma
    morristown high school
    Sep 2008 - Jun 2009 (10 months)
  • C
    Cisco Certified Network Associate (CCNA)
  • A
    Attention to detail
  • T
    Technical support
  • W
    Working with MS Word documents
  • M
    Medical terminology
  • P
    Project timeline management
  • A
    Administrative assistant/receptionist
  • C
    Customer focus & orientation
  • C
    Call center customer service
  • W
    Written
  • D
    Data entry: Attention to detail
  • V
    Intermediate Work Zone Traffic Control (WZTC) Certification VDOT: Flagging Certification Driver's License
    VDOT
Projects (professional or personal) verified_user 0% verified
  • G
    Gaming
    Jan 2000 - Current (26 years 10 months)
    Warcraft III, Starcraft, Starcraft II, Age of Empires 1-4
    Used Microsoft Excel for many miscellanious hobby projects.