Senior Business Analyst
Koniag Government Services
Oct 2020 - Mar 2023 (2 years 6 months)
• Created and managed enterprise-wide knowledge repositories on SharePoint, Teams, ServiceNow and Confluence
• Developed Knowledge Management (KM) documents including quick reference guides, standard operating procedures (SOP), project plans, transition plans, and adoption plans
• Facilitated department wide migration to new knowledge platforms by implementing data calls to clients and leadership, analyzing feedback and formulating a specification requirement document satisfying all contract stipulations
• Supported multiple project teams by tracking and managing tickets on ServiceNow and Jazz/IBM Engineering Lifecycle Management
• Frequently presented to client leadership on KM topics, project updates, outages, etc. and provided recomme