Zachary Marvin Sasan Bernardo

Appointment Setter

Learntastic

Oct 2025 - Jan 2026 (4 months)

• Conduct outbound calls to enrolled course takers of LearnTastic, American Healthcare Association (AHCA), and American CPR Care Association (ACCA) • Conduct outbound calls to remind groups of their expired certifications and renewal reminders • Reported to assigned BDR agent if a licensed professional is interested in renewing their certification

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B2B Agent & BDC Sales Representative

RevDojo

Apr 2025 - Sep 2025 (6 months)

• Conduct outbound calls to potential clients and offer services of RevDojo such as LMS training, calendar tool called CalenGrow to name a few services • Conduct outbound calls to existing customers of various dealerships and offer appointments to test drive vehicles that they can potentially upgrade to • Reported to a team group chat end of day for every completed number of dials and appointments set in a day

Sales Development Representative and Personal Assistant for Mandastory and Wee Wraith

Huzzle

Aug 2024 - Feb 2025 (7 months)

• Reported directly to the CEO of a content and graphic marketing company • Conducted outbound calls to leads delving in sports, gyms, and leisure operations in the UK • Reported to the company CEO via WhatsApp, provided any information he requests such as employee count, number of leads dialed and or emailed, etc. • Provided information about potential CRM tools for his startup businesses via research

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Virtual Assistant

Cohesive

Nov 2023 - Jun 2024 (8 months)

• Trained and exposed in the use of sourcing and lead generation tools such as Grata and Apollo • Acquired extensive experience in calendar management using Calendly and Google Calendar • Acquired extensive experience in using Google workspaces • Acquired extensive experience in exporting leads to Apollo • Trained and experienced in the use of Smartlead.ai • Assisted with ad hoc tasks for multiple clients • Assisted the company founder with cold emailing, cold calling, and appointment setting via Calendly • Informed leads about the services of the company being an internal tool used for Google Sheets that assists with speeding up data mining and data entry • Acquired extensive experience in Appointment setting and Cold calling

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Outreach Associate/ Appointment Setter for Global Ecom Partners

Salaria sales solutions

Apr 2023 - Sep 2023 (6 months)

• Dialed 270 to 390 worth of leads per 7-hour shift • Conducted outbound calls under multiple lists of leads and introduced the services of my assigned campaign • Relayed the acquired data of assigned leads to the Marketing team via their respective Slack channel ensuring to tag the company founder for confirmation

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Customer Relations Associate, Customer Service Associate, Customer Service Representative, Customer Care Professional

Zen Rooms | Amazon Philippines | Teleperformance | Optum Global Solutions | Nitro Impact

Jan 2019 - Mar 2023 (4 years 3 months)

• Handled bookings, customer profiles and or accounts • Processed refunds and or offered compensation • Addressed customer complaints and inquiries • Addressed via omnichannel modes of communication (Phone, chat, text, email, and social media) • Made sure to provide excellent customer service • Highest answer rate incentive winner for 3 months in a row

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HR Assistant, Account Manager

Accenture Philippines | Spark Personnel Development and Training Services

Mar 2017 - Jul 2018 (1 year 5 months)

• Screened an average of 240 potential applicants for CSR/TSR or Service Desk positions • Took charge of admin and clerical tasks such as: scanning interview sheets and exams • Profiled fitting candidates to respective partner companies, LOB’s and accounts • Conduct training sessions/orientations for 15 to 20 applicants with regards to passing initial interviews • Handled Job advertisement postings via JobStreet and Facebook

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Market Research Interviewer

Survey Sampling International Inc.

May 2015 - Aug 2015 (4 months)

• Handled an average of 50 – 100 inbound calls about surveys on elected politicians within a day • Handled thorough research of different markets across the US such as healthcare services • Conducted outbound calls, when necessary, such as when a client gets disconnected

Zachary Marvin Sasan Bernardo

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