Z

Zabdiel Vázquez

About

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Mexico City, Mexico
Contact Zabdiel regarding: 
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Full-time jobs
Starting at MXN50k/month ~USD2.95k/month

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Résumé

Jobs verified_user 0% verified
  • Banamex
    Application Support Analyst — Digital Channels
    Banamex
    Apr 2026 - Current (5 months)
    • Support production operations for digital banking platforms connected through TIBCO middleware and legacy core banking systems. • Monitor application and middleware health using Splunk and AppDynamics, reviewing dashboards, logs, service behavior, alerts, spikes, and abnormal transaction patterns. • Execute daily health checks across production services and escalate anomalies to development, infrastructure, or L3 teams when required. • Participate in incident triage and troubleshooting sessions, helping identify affected components, collect evidence, review logs, and coordinate with cross-functional teams. • Support change management for production deployments by reviewing Change Records, implementation details, rollback plans, business i
  • Apollo.io
    It Engineer
    Apollo.io
    Mar 2025 - Mar 2026 (1 year 1 month)
    • Served as the sole IT Engineer for a 100+ person Mexico City office within a 900+ employee global SaaS organization. • Owned local IT operations including user support, hardware lifecycle, onboarding, offboarding, office network support, Wi-Fi, conference rooms, printers, SaaS access, and endpoint coordination. • Supported identity and access operations across Okta, Google Workspace, SSO and SAML-based applications, MDM workflows, permissions, groups, and license provisioning. • Troubleshot endpoint, account, network, access, SaaS, and hardware issues for local and global employees, coordinating with remote teams when escalation was required. • Supported local network infrastructure including LAN, WAN, VLANs, firewall coordination, Wi-Fi
  • Verizon
    Support Network Technician
    Verizon
    Feb 2024 - Mar 2025 (1 year 2 months)
    • Supported enterprise network and fiber optic environments across multi-site client operations. • Deployed, maintained, and troubleshot network hardware, connectivity issues, service interruptions, and field infrastructure problems. • Diagnosed and resolved a critical outage for a high-value enterprise client through root-cause analysis, field troubleshooting, and cross-team coordination under SLA. • Worked with technical teams and client stakeholders to restore service and document resolution steps.
  • SpotOn
    Website Technical Support
    SpotOn
    Mar 2023 - Jan 2024 (11 months)
    • Provided technical support for merchant web platforms, resolving website, configuration, and front-end issues. • Applied HTML and CSS fixes for merchant websites and supported recurring platform issues. • Reviewed user-reported technical friction and recommended platform improvements based on support patterns. • Communicated with merchants and internal teams to resolve support cases clearly and efficiently.
Education verified_user 0% verified
  • G
    Google IT Support Professional Certificate
    Jan 2025 - Current (1 year 8 months)
  • I
    IBM Networking Professional Certificate
    Jan 2025 - Current (1 year 8 months)
    In Progress
  • M
    Meta Front-End Developer Professional Certificate
    Jan 2025 - Current (1 year 8 months)
  • D
    Data Science Professional Certificate
    Jan 2025 - Current (1 year 8 months)
  • F
    Audio Engineering
    Fermatta Music Academy
    Jan 2020 - Jan 2024 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Apollo.io
    Room Booking System & Office DJ Bot
    Apollo.io
    Mar 2025 - Current (1 year 6 months)
    • Built an internal Slack-based room booking system with live availability, and an end-to-end office music automation routing requests from Slack through Tray.io to Sonos speakers via a Raspberry Pi controller; received company-wide recognition for technical creativity.
  • b
    bratzche.com
    Jan 2025 - Current (1 year 8 months)
  • Apollo.io
    AI ITSM Agent
    Apollo.io
    Mar 2024 - Mar 2025 (1 year 1 month)
    • Co-built an AI-powered IT Service Management agent integrated into Slack, with workflows for request triage, automated account actions, license provisioning, and MDM actions. Achieved 40% ticket deflection in the first two weeks and a 1-second first-response SLA. Published as an official Tray.io customer case study.
  • Apollo.io
    Office Attendance Tracker
    Apollo.io
    Mar 2024
    • Built a pipeline connecting WeWork keycard access data to a Firebase and GCP backend, replacing a manual headcount process and producing occupancy dashboards for IT and facilities leadership.
Awards verified_user 0% verified
  • Apollo.io
    CKO Company Award 2026 - Move with Focus and Urgency
    Apollo.io
    Jan 2026 - Current (8 months)
    Recognized by Apollo’s CKO for outstanding ownership, initiative, and impact within the IT organization. The award highlighted my contributions to improving internal support operations, building automation-driven solutions, and consistently delivering reliable, user-focused IT service in a fast-moving global environment.
Publications verified_user 0% verified
  • b
    bratzche.com
    bratzche
    Dec 2024 - Current (1 year 9 months)
    Bratzche is a personal archive of thought, culture, and contradiction: a space between journal, essay, and mind map, where philosophy, music, technology, desire, exhaustion, clarity, and noise coexist.