Yul Michael Vince Aranas

Yul Michael Vince Aranas

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Metro Manila, Philippines

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Résumé

Jobs verified_user 0% verified
  • ClickUp
    Digital Adoption Specialist
    ClickUp
    Oct 2024 - Current (1 year 9 months)
    ClickUp is a SaaS company known for its productivity solutions and project management platform that aims to streamline workflows. Lead digital onboarding experiences through personalized 1:1 sessions and workshops. Drive user success via scalable adoption programs contributing to Net Dollar Retention. Worked on AI Projects on the side to help development and advancement of features and workflows Collaborate with Product and Customer Success teams to enhance user experience
  • SimpleSat
    Product Expert
    SimpleSat
    Sep 2023 - Oct 2024 (1 year 2 months)
    Simplesat provides customer feedback solutions for managing survey data and customer sentiment. Managed onboarding for clients including enterprises like TSH(Your.Cloud), Mynt (Globe Telecom), and Carly. Improved survey reporting and user adoption by building CRM integrations using Cyclr and leveraging different APIs. Coordinated with Product and Development teams for software customizations.
  • C
    Merchant Activation Manager
    ChatGenie
    Jan 2022 - Sep 2023 (1 year 9 months)
    ChatGenie offers chat-based transaction platforms for seamless e-commerce experiences. Onboarded merchants to platforms like Messenger and GLife, optimizing store launches. Enhanced merchant experience by working directly with developers on feature fixes. Launched stores for major brands such as Ayala Land Group, Vans, Plains & Prints, and Globe Telecom improving their chat based transaction conversion.
  • C
    Merchant Activation Manager
    ChatGenie
    Jan 2022 - Sep 2023 (1 year 9 months)
    ChatGenie offers chat-based transaction platforms for seamless e-commerce experiences. Onboarded merchants to platforms like Messenger and GLife, optimizing store launches. Enhanced merchant experience by working directly with developers on feature fixes. Launched stores for major brands such as Ayala Land Group, Vans, Plains & Prints, and Globe Telecom improving their chat based transaction conversion.
  • VSee
    Customer Success Engineer
    VSee
    May 2021 - Jan 2022 (9 months)
    VSee offers telehealth solutions focusing on enhancing virtual healtheare delivery. Provided onboarding and technical support as the primary post-sales concact. Ensured clients fully adopted telehealth platform and derived long-term value. Collaborated with engineering to resolve technical issues and enhance user experience.
  • V
    Subject Matter Expert - Technical Support
    VXI Global Solutions, LLC
    Jul 2018 - Jul 2020 (2 years 1 month)
    VXI Global Solucions is a global leader in customer experience management, offering services such as customer care, technical support, and sales Led a team of 10-15 technical support representatives, achieving consistent top performance in service delivery and customer satisfaction metrics. Developed and implemented standard operating procedures (SOPs) and training materials that elevated team status to top performers, significantly improving overall team scores. Provided advanced technical support, resolving complex hardware and software issues, which contributed to high client retention rates and solution-focused service delivery. Acted as a team lead, ensuring seamless operations and providing guidance to team members to maintain service
Education verified_user 0% verified
  • Catanduanes State University
    Bachelor's Degree in Information Technology
    Catanduanes State University
    Jan 2013 - Jan 2017 (4 years 1 month)