Yulianna Flórez Lozano

Yulianna Flórez Lozano

About

Detail

Operations Manager
Barranquilla, Atlantico, Colombia
Contact Yulianna regarding: 
work
Full-time jobs
Starting at USD1.7k/month

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Foundever
    Operations Manager
    Foundever
    May 2022 - Current (4 years 6 months)
    As an Operations Manager at Foundever, I was responsible for overseeing the efficiency of business operations, ensuring high levels of customer satisfaction and retention. My analytical skills enabled me to assess operational performance and implement improvements that enhanced client onboarding and overall customer success. While my role did not focus on traditional sales, I frequently engaged in stakeholder communication, employing a structured and persuasive approach akin to cold calling, which helped foster strong relationships. I also managed internal and external communications, including drafting and coordinating email campaigns and operational updates, which aligns with email marketing practices. Furthermore, I utilized CRM tools ex
  • Sykes
    Account supervisor
    Sykes
    May 2021 - Current (5 years 6 months)
  • S
    Team Manager
    Sykes Colombia
    May 2019 - May 2021 (2 years 1 month)
  • FOUNDEVER COLOMBIA
    Operation Manager
    FOUNDEVER COLOMBIA
    Aug 2018 - Current (8 years 3 months)
Education verified_user 0% verified
  • Fundación Universitaria CEIPA
    Administrador, Administración en Gestión Humana
    Fundación Universitaria CEIPA
    Aug 2019 - Mar 2024 (4 years 8 months)
    Skills: Interpersonal Skills · Customer Satisfaction