Yostin Ruiz Quezada

Yostin Ruiz Quezada

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Santo Domingo, Distrito Nacional, Dominican Republic

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Résumé

Jobs verified_user 0% verified
  • Uncommon Goods
    SEASONAL CUSTOMER SUPPORT SPECIALIST
    Uncommon Goods
    Nov 2024 - Dec 2024 (2 months)
    • Helped the software team improve website functionality by providing feedback based on customer interaction and reported issues. • Proactively upsold relevant products to customers by recommending items that matched their needs. • Assisted customers with the placement of their orders whenever they faced issues with the store/website. • Provided customer support by fielding inquiries through channels such as phone, email, and chat.
  • Proxima
    CUSTOMER SERVICE REPRESENTATIVE
    Proxima
    Oct 2022 - Apr 2023 (7 months)
    • Familiarized with the products and services of the company to provide customers with accurate and concise information. • Assisted with the improvement of internal software tools by giving suggestions to the product team based on customer feedback. • Enhanced the onboarding process of new team members by aiding in the creation and editing of articles within a knowledge base of customer-facing resources. • Provided customer support by fielding inquiries through channels such as phone, email, and chat.
  • L
    CUSTOMER SERVICE REPRESENTATIVE
    Linom Consultants Corp. – IKEA
    Nov 2016 - Jun 2021 (4 years 8 months)
    • Increased leads by sparking customer interest in additional products and services. • Contributed to the customer service team growth by training new members and closely monitoring their performance afterwards. • Collaborated with cross-functional teams to address escalated complaints and customer needs. • Ensured rigorous documentation of all customer interaction in the CRM. • Provided customer support by fielding inquiries through channels such as phone, email, and chat, while also utilizing virtual assistance skills to enhance service delivery. This included answering customer calls, managing email and chat inquiries, and performing data entry tasks in the CRM. Although I chose not to include all aspects of virtual assistan
Education verified_user 0% verified
  • U
    HIGH SCHOOL DIPLOMA
    Utesa
    Jan 2011 - Jan 2015 (4 years 1 month)
Awards verified_user 0% verified
  • Uncommon Goods
    Top Performer
    Uncommon Goods
    Nov 2024 - Dec 2024 (2 months)
    - ACHIEVED AN OVERALL SCORE OF 4.60 OUT OF 5.00 IN CUSTOMER SATISFACTION. - ACHIEVED A SCORE OF 92.7% OUT OF 100% DURING A PERFORMANCE REVIEW BY THE QA TEAM. - MANAGED TO RESOLVE 89.0% OF ALL CUSTOMER INQUIRIES DURING MY TENURE WITHIN THE COMPANY.