Yoseph David Buitrago Gómez

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Recruitment Manager

Experts for Europe

Jun 2025 - Current (1 year 5 months)

• Developed recruitment strategies to attract top talent across multiple departments.
• Conducted interviews and assessed candidates for various positions within the organization.
• Collaborated with hiring managers to define job requirements and candidate profiles.
• Managed applicant tracking system to streamline recruitment processes and maintain records.
• Applied expertise in sales team management and B2B sales methodologies to enhance outreach and business development efforts, effectively attracting top-tier professional talent for opportunities in the German market.
• Utilized principles of remote sales management to coordinate recruitment campaigns across diverse regions, ensuring a consistent candidate pipe

Intake Case Manager

J&Y Law Firm

Jan 2025 - Jun 2025 (6 months)

• Conducted intake assessments for new clients to determine eligibility and needs.
• Developed individualized service plans to address client requirements and goals.
• Maintained accurate case records using agency database systems for compliance and reporting.
• Mentored junior staff on case management practices and client engagement techniques, while also recognizing the importance of marketing operations to attract new clients and enhance service outreach. This understanding of marketing strategies contributed to a more comprehensive approach in client engagement and service delivery. Additionally, I led a team of sales agents responsible for closing contracts with new clients, training them in effective sales strateg

New Client Intake Specialist

Angel Reyes & Associates

Mar 2024 - Jan 2025 (11 months)

• I was in charge of qualifying the cases we get in the Law firm through lead providers.
• In charge of signing the pertaining documents and collecting the information to proceed with the representation of clients involved in Motor Vehicle Accidents or dealing with injuries caused by Dog bites, slips, and falls, or accidents at work.
• I was among the top 3 agents with the highest class rate, achieving an average close rate of 35%, and I was able to maintain a 54% close rate. Additionally, I contributed to the development of marketing operations strategies aimed at attracting new clients, which enhanced our outreach and client acquisition efforts. Furthermore, I utilized chat support to provide continuous updates to clients, ens

Customer Concierge Team Leader

1Solar

Oct 2023 - Jan 2024 (4 months)

• Leading a team of 10 agents
• I was in charge of handling all types of customer needs, being capable of resolving more than 30 types of concerns and issues that customers may have related to the correct use and functioning of their Solar Panels
• During my time there, I was able to improve customer satisfaction by 43%, taking into account the numbers from January to July
• During every shift, I was able to answer 15 to 30 calls and create 20 new sites so customers were able to check their panels whenever they needed. Additionally, I provided updates about installations via chat, ensuring that customers received timely information and support, which further enhanced their overall experience with our services.
• Applied

Premier Support Solutions Representative Leader

Asurion

Jan 2023 - Oct 2023 (10 months)

• Led a team of 15 agents, consistently maintaining key performance metrics above average, such as achieving a 94 average NPS against a goal of 82. Additionally, for the SP100 sales metric, my team surpassed the goal of 8.5, reaching 10.2, demonstrating my effectiveness as a leader in driving team success. • Managed daily call volumes of 30 to 55, successfully closing 3 to 5 sales related to eligible electronic devices by focusing on value and benefits while building rapport to gain customer confidence. • Utilized Zoho CRM to maintain daily client interactions, ensuring effective tracking and follow-up, which contributed to our team's overall performance and customer satisfaction. Furthermore, I coordinated appointment scheduling for client

Customer Service Agent

Sitel Group

Jan 2022 - Jan 2023 (1 year 1 month)

• I was able to handle 25 to 55 calls per day including sending emails and setting appointments for technicians to resolve customers' issues • I was able to learn about the legal terms and policies regarding payments and transactions in 23 different states • I was able to provide support to big companies such as McDonald's, Costco, Walmart, and almost every Gas Station in the country making me able to resolve and troubleshoot more than 50 different issues

A

Customer Care Specialist

Aetna Healthcare Teleperformance

Oct 2019 - Jan 2022 (2 years 4 months)

• I was able to communicate with customers in the easiest way possible which medical procedures were going to be performed
• I was able to resolve customers' concerns related to their medical coverage and help them to take advantage of all the benefits their plans were including
• During my time there I was able to increase customer satisfaction by 25%
• Utilized B2B sales techniques to educate corporate partners on health policies and coverage improvements, ensuring that client organizations fully understood the value of their plans and successfully maximized their benefits.

Yoseph David Buitrago Gómez

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Yoseph David Buitrago Gómez

About

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Behavioral traits