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Yorlena Melendez Nariño

About

Detail

Departamento de Boyacá, Colombia

Timeline

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Job
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Education

Résumé

Jobs verified_user 25% verified
  • SYNC
    Administrative & Operations Manager | Marketing Manager, & Account Owner verified_user Verified experience
    SYNC
    Apr 2024 - Current (2 years 2 months)
    Designed and implemented company-wide systems from scratch, eliminating manual work and reducing duplicate efforts through automated workflows. Owned recruitment, interviewing, onboarding, and training operations for virtual specialists, leading a team of 47 people. Developed and led SYNC's internal quarterly training and mastermind events, focused on Al adoption, productivity tools, automation best practices, and operational efficiency. Built and maintained processes using Jotform, Zapier, Slack, Asana, Airtable, Google Suite, Odoo, and more, ensuring centralized and repeatable knowledge. Created structured and detailed onboarding timelines and survey checkpoints to measure satisfaction and performance for both clients and employees. Provi
  • A
    Operations Director & Marketing Manager
    ALIGN REAL ESTATE LLC
    Mar 2022 - Current (4 years 3 months)
    Designed the entire administrative and part of the marketing, and operations structure for a boutique US-based real estate team. Lead the team to create digital workflows, trained staff on tech tools, and oversaw content calendars and social media strategies. Built automation using CRM integrations and scheduling tools to reduce manual follow-ups and increase lead-to-close efficiency. Developed original marketing collateral including guides, listing kits, and campaign templates. Managed expense reports, cash flow tracking, and budget recommendations. Tools used: FUB, Google Workspace, Zapier, Meta, Canva, ActivePipe, Calendly, Slack, RealScout, Homebot and more.
  • Stanley Black & Decker
    Customer Service Representative
    Stanley Black & Decker
    Jul 2020 - Nov 2021 (1 year 5 months)
    Provided technical support in English via email for warranty processes. Handled warranty claims for heavy-duty work tools. Supported well-known brands such as DeWalt, Black+Decker, Craftsman, Irwin, Porter Cable, and others.
  • L
    Cargo & Logistics Agent
    LATAM Cargo
    Mar 2019 - Jul 2020 (1 year 5 months)
    Served as BackOffice Assistant for cargo flight reservations. Managed national and international bookings for general, hazardous, pharmaceutical, perishable cargo, and live animals. Supported corporate clients including FedEx, DHL, Panalpina, and others.
Education verified_user 0% verified
  • S
    Diploma in IT Project Management
    Saint Tomas University - Colombia
    Aug 2025 - Dec 2025 (5 months)
  • C
    Content Marketing & SEO Fundamentals
    Aug 2025
  • T
    The AI Social Selling Challenge
    Apr 2025
  • B
    Business Process Management in Operations
    Mar 2024
  • T
    Time Management Mastery: Productivity & Goal Setting
    Feb 2024
  • G
    Google Analytics 4 (GA4) Masterclass
    Jan 2023
  • E
    Email Marketing & Automation with Mailchimp
    Jun 2022
  • S
    Bachelor's Degree in Business Administration
    Saint Tomas University - Colombia
    Feb 2020 - Dec 2025 (5 years 11 months)