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yorgi bido

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Barranquilla, Atlantico, Colombia
Contact yorgi regarding: 
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Full-time jobs
Starting at USD1.5k/month
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Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Westgate Resorts
    Customer Service Representative
    Westgate Resorts
    Feb 2024 - Jun 2026 (2 years 5 months)
    • Maintained a consistent 90% QA average while handling customer escalations, billing concerns, reservation updates, and account inquiries
    • Participated in the Owner Referral outbound initiative, achieving a 40% conversion rate while supporting monthly revenue goals
    • Managed customer interactions through internal CRM and database systems while ensuring policy compliance and accurate documentation
    • Assisted customers with vacation ownership services, account reactivation, and service package upgrades
    • Demonstrated strong multitasking abilities in a fast-paced remote environment
  • Walmart
    Quality Assurance Agent
    Walmart
    Mar 2023 - Nov 2023 (9 months)
    • Evaluated customer service interactions to ensure compliance with quality standards and communication guidelines
    • Improved departmental customer satisfaction metrics by 15% through actionable agent feedback and process recommendations
    • Monitored KPIs and reported daily performance metrics to support operational improvements
    • Collaborated with supervisors and agents to enhance customer experience and service efficiency
  • freelance
    Freelance Virtual Assistant
    freelance
    Nov 2022 - Mar 2023 (5 months)
    • Provided administrative and operational support for international clients in remote environments
    • Managed email correspondence, scheduling, data entry, and document organization
    • Coordinated e-commerce operations including inventory tracking, order processing, and supplier communication
    • Maintained confidentiality while handling sensitive business and financial information
  • Walmart
    Customer Service Representative
    Walmart
    Apr 2021 - Mar 2023 (2 years)
    • Managed 50–65 inbound customer interactions daily while maintaining an 85% CSAT score
    • Assisted customers with logistics, returns, billing concerns, and store policy inquiries
    • Maintained an average handle time (AHT) of 240 seconds while delivering effective issue resolution
    • Ensured high first-contact resolution through problem-solving and clear communication
Education verified_user 0% verified
  • Universidad del Magdalena
    Bachelor's Degree in Industrial Engineering
    Universidad del Magdalena
    Jan 2017 - Jan 2023 (6 years 1 month)