Yombwe Kotati
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Yombwe Kotati

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Suwanee, Georgia, United States

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Jobs verified_user 0% verified
  • Primerica
    Product Operations Manager
    Primerica
    Feb 2019 - Current (7 years 1 month)
    • Orchestrated $1,800,000 cost savings managing 70+ contingent workers, implementing SLAs that reduced product support response times by 42% while maintaining 99.8% service availability. • Established $520,000 efficiency gain through training programs, reducing onboarding to two weeks while decreasing turnover by 35% and improving resolution rates to 89%. • Implemented 28% increase in user adoption by streamlining approval workflows for AI automation, reducing bottlenecks by 46% and accelerating feature deployment cycles. • Directed $2,300,000 in retained revenue improving public-facing websites for 180,000+ users, increasing customer engagement by 31% and reducing support tickets through intuitive UX. • Transformed 22% improvement in
  • Primerica
    Product Support Operations Supervisor
    Primerica
    Feb 2009 - Feb 2019 (10 years 1 month)
    • Generated $3,200,000 annual savings by training 60 customer success representatives to perform within 6-minute resolution targets while maintaining 94% customer satisfaction. • Designed a talent development program decreasing turnover by 60%, resulting in $720K recruitment savings and creating a pipeline of 10 future product leaders. • Orchestrated $1,500,000 revenue increase through cross-training 300+ team members on proprietary conservation tools, implementing user-centered design principles that improved adoption rates. ◦ Introduced a $2,800,000 product expansion launching three new service initiatives with 45 team members, developing roadmaps and executing go-to-market strategies that exceeded adoption targets by 27%. ◦ Implem
  • Primerica
    Financial Services Professional/Product Specialist
    Primerica
    Feb 2006 - Feb 2009 (3 years 1 month)
    • Conducted $1,200,000 worth of user research through 20+ weekly client interviews, gathering actionable product requirements that increased feature adoption by 32%. • Developed $78,000 monthly revenue growth by training 10+ team members in customer acquisition strategies, creating scalable onboarding processes with 87% success rate. • Engineered 43% improvement in conversion rates by streamlining purchasing workflows, implementing user journey mapping and coordinating cross-functional product enhancements. • Secured $2,500,000+ in retained revenue through data-driven client retention strategies, identifying at-risk segments and developing targeted product solutions with 76% success rate. • Created predictive product roadmap based on m
Education verified_user 0% verified
  • Western Governors University
    Business Administration
    Western Governors University
    Nov 2019 - Current (6 years 4 months)