Yolanda Obeng

AI Data Annotator

Invisible Technologies

Jan 2025 - Current (1 year 4 months)

• Train, evaluate and test AI model.

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Reputation Coordinator

MarbillCare Consulting

Jan 2024 - Dec 2024 (1 year)

• Manage customer inquiries utilizing Zendesk to efficiently handle a high volume of customer inquiries, ensuring timely responses and resolution of issues. • Provide real-time support through LIVE-CHAT, addressing customer questions and concerns promptly leading to improved customer satisfaction. • Use Slack to coordinate with team members, share updates, and collaborate on complex customer issues, ensuring seamless communication and problem-solving.

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Customer Success Intern

Built Financial Technologies

Oct 2023 - Dec 2023 (3 months)

• Establish clear client retention goals. • Assist customers with setting up and navigating our software. • Review customer complaints and concerns and seek to improve the customer experience.

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Technical Support Specialist

Upsolutech Consulting

Sep 2022 - Sep 2023 (1 year 1 month)

• Delivered expert technical support and troubleshooting solutions for clients, ensuring minimal downtime and optimal performance across various software and hardware platforms. • Managed and resolved technical incidents, providing rapid diagnosis and solutions to maintain high levels of customer satisfaction. • Collaborated with cross-functional teams to implement and upgrade technology solutions tailored to client needs, contributing to the development of customized strategies that aligned with their business goals. • Trained and supported end-users on new systems and applications, improving overall efficiency and productivity through hands-on assistance and user education. • Acted as a key point of contact for technical queries, m

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Data Annotator

Tech Mahindra, Google, Accra

Jun 2022 - Aug 2022 (3 months)

• Part of a team designated to train and improve an AI system for a fortune 10 company (Google).

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Market Researcher

Business Advantage B2B

Dec 2021 - May 2022 (6 months)

• Evaluated prospective business market data through data collection surveys. • Discussing current and future market trends with clients from diverse companies. • Forecasted and tracked marketing and sales trends, analyzing collected data. • Conducted qualitative interviews with customers in order to gain a deeper understanding of their needs and preferences. • Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.

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Web Designer Intern

Lexbert Multimedia

Aug 2021 - Oct 2021 (3 months)

• Liaised closely with supervisors to determine needs and develop suitable designs. • Used visual concepts to illustrate brand values and client visions.

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Facility Supervisor

Unique Floral

Jan 2021 - Jul 2021 (7 months)

• Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces. Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards. Performed routine cleaning equipment and machinery inspections. • Followed sanitisation, health. • Restocked consumables in break rooms and restrooms, completing periodic checks to verify cleanliness. • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas. Completed daily logs & detailing work completed. • Emptied bins, collecting and sorting waste and recyclables for compacting and disposal. Setting up meeting rooms taking instructions directly from supervisor and manager.

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